Elijah Wise
Hampton,VA
Summary
Dedicated leader skilled in strategic planning, financial management, goal setting, and partner development. Achievements include driving sales, enhancing profitability, and improving customer service through effective coaching and operational initiatives Committed to fostering a collaborative and high-performing work environment.
Overview
9
9
years of professional experience
Work History
Coffeehouse Leader
Starbucks
04.2024 - Current
- Developed and implemented KPI-focused operations, improving drive-thru times, customer connections, and sales goals
- Managed and controlled store expenses to optimize profitability and positively impact EBITDA, consistently supporting budget goals
- Collaborated weekly with supervising team to develop strategic plans to strengthen and enhance store performance
- Created and managed staff schedules based on labor goals, business demands, and employee availability, improving team efficiency and coverage during peak hours
- Hired and coached new partners to uphold Starbucks standards, boosting team morale, performance and reducing onboarding times
Shift Supervisor
Starbucks
11.2021 - 04.2024
- Observed and coordinated daily store operations in a high-volume retail environment
- Maintained and improved store efficiency, customer satisfaction, and operational standards by delegating tasks to team members
- Managed cash handling procedures, including till deposits, safe counts, and money orders
- Trained and coached new employees on business standards and company procedures
- Assisted in inventory management, including ordering product and stock organization
- Handled customer inquiries and professionally resolved customer concerns
Barista
Starbucks
04.2021 - 11.2021
- Delivered high-quality customer service in a fast-paced cafe environment
- Operated POS systems and accurately handed cash transactions
- Worked collaboratively with team members during high-volume peak periods
- Built customer relationships through personalized, positive, professional communication
Server Team Lead
The Chamberlin
01.2017 - 04.2021
- Led team in delivering exceptional customer service during high-volume dining periods
- Trained and mentored new servers to ensure adherence to service standards
- Coordinated with kitchen staff to optimize food preparation and delivery times
Education
High School Diploma -
Phoebus High School
Hampton, VANo Degree - Computer Science
Virginia Peninsula Community College
Hampton, VA05.2029
Skills
- Budgeting and financial management
- Conflict resolution
- Strategic planning
- Sales forecasts
- Risk assessment
- Talent development
- Customer relations
- Coaching, training, and mentoring
Timeline
Coffeehouse Leader
Starbucks
04.2024 - Current
Shift Supervisor
Starbucks
11.2021 - 04.2024
Barista
Starbucks
04.2021 - 11.2021
Server Team Lead
The Chamberlin
01.2017 - 04.2021
High School Diploma -
Phoebus High School
No Degree - Computer Science
Virginia Peninsula Community College