Open To Work
Elijah-Wone Moore
Colorado Springs,CO
Work Preference
Summary
Seasoned IT professional with 10 years of experience in network security incident response and system administration. Expertise in maintaining network infrastructure and conducting vulnerability assessments. Certified in CompTIA Security+ and CompTIA CySA+, skilled in threat detection and disaster recovery planning. Enhances system reliability and minimizes downtime through proactive monitoring and efficient issue resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Administrator II
B.E.A.T LLC
FT. Campbell, KY
01.2025 - Current
- Ensured server security settings complied with DOD STIGs to enhance system hardening and compliance.
- Utilized VMware vCenter for monitoring virtual machine resources and managing snapshots.
- Automated routine tasks using Microsoft PowerShell, creating scripts to boost team efficiency.
- Managed servers running Windows Server 2019/2022, DHCP, IIS, and proprietary software.
- Oversaw large printer infrastructure on-premises and managed PrinterLogic cloud printer solutions.
- Applied routine server updates and patches to uphold system security and compliance.
- Created and managed Active Directory users, computer objects, and security groups.
- Responded to ServiceNow tickets addressing printer issues and customer workstation software problems.
NOC Technician
CO Department of Transportation
Golden, CO
07.2022 - 09.2024
- Maintain network infrastructure and enhance network security, ensuring performance stability through comprehensive monitoring and documentation of processes and repairs.
- Coordinate with field technicians and IT teams to resolve network and device issues, contributing to the reliability of transportation infrastructure.
- Configure and monitor Ciena 3900 and 5100 switches, including port activity and fiber optic light levels, to maintain high standards of network performance.
- Support public-facing applications such as COtrip and Lane Aware, providing critical travel information and contributing to traffic management and user training initiatives.
Helpdesk Specialist
USDA
Denver, CO
02.2022 - 07.2022
- Provided multi-channel support including incident, request, and change management, ensuring efficient resolution of issues related to email, directories, operating systems, and desktop applications.
- Resolved Tier 1 and Tier 2 deskside incidents involving workstations, printers, and peripheral devices, improving system reliability and user satisfaction.
- Monitored hardware and software performance, utilizing testing tools to identify and address problems, maintaining system functionality and minimizing downtime.
IT Specialist
Denver Transit Operators
Denver, CO
02.2020 - 02.2022
- Managed network devices and maintained system performance, ensuring data integrity and system administration effectiveness.
- Configured and maintained a variety of hardware and software, including servers, networking equipment, and end-user devices.
- Provided technical support by conducting diagnostics and resolving issues, alongside administering net2phone and maintaining call records.
- Implemented Forti Switch and FortiGate network solutions, managed user accounts and access, and updated job listings using WordPress.
IT Specialist (Army Corps)
Leidos
Denver, CO
03.2018 - 02.2020
- Managed user account operations within Windows Server 2012/Active Directory, including password resets and account unlocks, while providing email and VNC support for remote task management.
- Provided technical support for end-users through Bomgar for remote connections, configured Microsoft Exchange email accounts, and conducted hardware troubleshooting and repairs for PCs, printers, and scanners, enhancing user satisfaction.
- Maintained systems, monitored performance, and troubleshot issues to ensure optimal operation.
- Used scripts to automate routine tasks, monitor systems, and assist with problem correction.
- Participated in various IT projects, including system upgrades, migrations, and new implementations.
- Assisted in migrating on-premise infrastructure to the cloud.
- Deployed, configuring, and maintaining cloud infrastructure, including servers, storage, and networks.
- Executed network infrastructure enhancements, including running cables for new cubicle setups and configuring multi-function printers/scanners.
IT Specialist (NOC)
Einstein Noah
Lakewood, CO
09.2017 - 01.2018
- Provided first-level support for IT service requests, including troubleshooting network issues using tools like ADTRAN, Cisco Switch, and Fortinet, and managed resolution of technical problems via ServiceNow.
- Administered Windows Server 2012/Active Directory tasks such as resetting passwords, unlocking user accounts, and providing email support, while also facilitating remote assistance through VNC and Command Center Client.
- Configured and maintained Point-of-Sale systems, including POSI/ALOHA, across 500+ locations, and implemented Audio/Visual solutions leveraging Power over Ethernet (PoE) and Voice over IP (VoIP) technologies.
Engineering Technician (Lenovo)
Flextronics
Louisville, KY
03.2017 - 07.2017
- Delivered comprehensive technical support for software, hardware, and networking issues, ensuring consistent performance of computer systems.
- Collaborated with Tier II and Tier III help desk teams to troubleshoot and resolve escalated technical problems, documenting issues and resolutions effectively in the trouble ticket system.
- Managed and updated the bill of materials and production routes within the Lenovo system, maintaining accuracy and attention to detail.
Software Repair Tech (HP)
Pegatron
Jeffersonville, IN
10.2016 - 03.2017
- Executed setup and installation of hardware and software upgrades to enhance workstation performance and reliability, contributing to improved user satisfaction.
- Delivered first-tier technical support, effectively troubleshooting issues with computer systems, software, and hardware for enhanced user experience.
- Managed inventory control for IT assets and provided desktop and telephone support, including password and account management, in Windows Enterprise environments to ensure user access and support.
Education
Bachelor of Science - Information Technology
Sullivan University
Lexington, KYAssociate Degree - Computer Network System
ITT Technical Institute
Lexington, KYSkills
- System administration and network security
- Access control and incident response
- Security compliance and threat assessment
- Malware identification and remediation
- Windows Server and Linux expertise
- Active Directory management
- Cloud infrastructure and storage solutions
- Cloud networking and VPN configuration
- Network administration with switches and routers
- Wireshark and Nmap proficiency
- SCCM and VMware skills
- PowerShell scripting for automation
- IT service management and incident tracking
- Jira for project management
- SSH client usage for secure access
- AI security tools implementation
Certification
- CompTIA CYSA+ Certification, 2026
- Microsoft Certified: Windows Server Hybrid Administrator Associate Certification, 2025
- CompTIA Security+ Certification, 2023
- CompTIA A+ Certification, 2016
Clearance
- Active Secret
- TS Eligible
Personal Information
Timeline
System Administrator II
B.E.A.T LLC
01.2025 - Current
NOC Technician
CO Department of Transportation
07.2022 - 09.2024
Helpdesk Specialist
USDA
02.2022 - 07.2022
IT Specialist
Denver Transit Operators
02.2020 - 02.2022
IT Specialist (Army Corps)
Leidos
03.2018 - 02.2020
IT Specialist (NOC)
Einstein Noah
09.2017 - 01.2018
Engineering Technician (Lenovo)
Flextronics
03.2017 - 07.2017
Software Repair Tech (HP)
Pegatron
10.2016 - 03.2017
Bachelor of Science - Information Technology
Sullivan University
Associate Degree - Computer Network System
ITT Technical Institute