Summary
Overview
Work History
Education
Timeline
Generic

Britney Folks

7014 Inkster Rd Apt 109c,Michigan

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Service Representative Agent II

NeoPollard
08.2023 - Current
  • Assist player's with questions and concerns about their accounts, prizes and navigating through lottery website.
  • Problem solve with minimal lead and or management assistance in timely manner
  • Accurately log calls and escalate cases daily while paying close attention to details.

Remote Customer Service Representative

Amazon
02.2017 - 08.2023
  • Handle customer inquiries and suggestions courteously and professionally.
  • Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Associate Manager

Simply Fashion Clothing Store
07.2013 - 01.2017
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Sales Associate

Simply Fashion Clothing Store
07.2011 - 07.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Diploma -

River Rouge High School
River Rouge, MI
06.2005

Cosmetology

Virginia Farrell Beauty School
Livonia, MI
03.2007

Timeline

Customer Service Representative Agent II

NeoPollard
08.2023 - Current

Remote Customer Service Representative

Amazon
02.2017 - 08.2023

Associate Manager

Simply Fashion Clothing Store
07.2013 - 01.2017

Sales Associate

Simply Fashion Clothing Store
07.2011 - 07.2013

Diploma -

River Rouge High School

Cosmetology

Virginia Farrell Beauty School

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Britney Folks