Elinda Mages
Hays,KS
Summary
Dynamic General Manager with a proven track record at Avid Hotel, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth and enhanced customer satisfaction. Skilled in budget coordination and relationship building, fostering a culture of continuous improvement and employee development.
Overview
7
7
years of professional experience
Work History
General Manager
Avid Hotel
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
Days Inn By Wyndham
09.2021 - 07.2023
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager/Construction Manager
Hilton Garden Inn & Convention Center
04.2020 - 09.2021
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Best Western Plus
08.2018 - 04.2020
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Education
Business
Fort Hays State University
Hays Kansas05-1985
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Client relations
- Schedule management
- Labor cost controls
- Customer retention
- Deadline oriented
- Strategic planning
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Expense control
- Interpersonal skills
- Business development
- Troubleshooting expertise
- Project planning
- Business administration
- Sales expertise
- Team oversight
- Marketing
- Financial administration
- Sound judgment
- Account management
- New business development
- Advertising and marketing
- Data review
- Vendor sourcing
- Budget coordination
- Vendor negotiations
- Human resources management
- Contract negotiations
- Branding
- Skilled negotiator
- Community outreach
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members at lowest end and 30 at highest end.
Languages
English
Full Professional
Timeline
General Manager
Avid Hotel
07.2023 - Current
General Manager
Days Inn By Wyndham
09.2021 - 07.2023
General Manager/Construction Manager
Hilton Garden Inn & Convention Center
04.2020 - 09.2021
General Manager
Best Western Plus
08.2018 - 04.2020
Business
Fort Hays State University
Similar Profiles
Yanessa Ilea SantanaYanessa Ilea Santana
Front Desk Receptionist at Avid HotelFront Desk Receptionist at Avid Hotel
Jasmyne WinstonJasmyne Winston
Front Desk Agent at Avid HotelFront Desk Agent at Avid Hotel
Sarah Yadira ArevaloSarah Yadira Arevalo
Housekeeping Supervisor at Avid HotelHousekeeping Supervisor at Avid Hotel
Bryan KarleBryan Karle
Machinist at Agiliti Inc.Machinist at Agiliti Inc.
Holly SchmidtHolly Schmidt
Loan Specialist (Commercial) (Community Programs) GS-1165-12 at USDA-Rural DevelopmentLoan Specialist (Commercial) (Community Programs) GS-1165-12 at USDA-Rural Development