Eliner Lopez Silva
Atlanta,GA
Summary
Bilingual (English - Spanish).Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chic-Fil-A
10.2022 - Current
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Documented customer orders and conveyed special requests to kitchen staff.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
Front of House Employee
Rita's Italian Ice
03.2020 - 11.2020
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Brewed coffee and tea and changed out drink station syrups.
Education
Oglethorpe University
Atlanta, GA08.2027
High School Diploma -
Chamblee Charter High School
Chamblee, GA05.2024
Skills
- Refreshment Stand Operation
- Team Collaboration
- Staff Coordination
- Food Safety
- Problem-Solving
- Food Processing
- Customer Transactions
- Equipment monitoring
- Restaurant Operations
- Positive demeanor
- Quality Control
- Food-Grade Sanitizers
- Customer Service
- Collaboration and Teamwork
- Foodservice
- Payment Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Employee
Chic-Fil-A
10.2022 - Current
Front of House Employee
Rita's Italian Ice
03.2020 - 11.2020
Oglethorpe University
High School Diploma -
Chamblee Charter High School
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