Elionae Yang
Coon Rapids,MN
Overview
2
2
years of professional experience
Work History
Head Hostess
KPOT
Maple Grove, MN
03.2025 - 05.2025
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
Sales Associate
Filipino Village
Mounds View, MN
06.2023 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Cleaned all areas such as windows, doors, countertop, floors, etc.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06-2025
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Guest relations management
- Table bussing
- Greeting and seating
- Dining room management
- Table assignment
- Strong leadership
- Phone etiquette
- Customer service expertise
- Detail-oriented
Languages
English
Native or Bilingual
Tagalog
Limited Working
Japanese
Limited Working
Interests
- Gym Workouts
- Playing Sports
- Hiking
- Road Trips
- Adventure Travel
- I have a passion for photography and editing photos
- Fashion
- Video Gaming
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Head Hostess
KPOT
03.2025 - 05.2025
Sales Associate
Filipino Village
06.2023 - 04.2025
High School Diploma -
Coon Rapids High School