Eliot Scott Arguello
Charlotte,NC
Summary
Experienced in quality assurance and performance monitoring within customer service environments, ensuring adherence to established standards and regulations. Collaborated with management to develop strategies aimed at enhancing service quality, resulting in improved operational efficiency. Provided support during peak periods, demonstrating flexibility and commitment to team objectives. Knowledgeable in compliance with laws and company policies related to customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Marquez Auto Brokers LLC
Rock Hill , SC
06.2023 - Current
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Monitored staff performance to ensure adherence to customer service standards.
Assistant Manager of Customer Service
Choice Hotels
Miami, FL
02.2020 - 06.2023
- Provided support during peak times when additional resources were required.
- Ensured compliance with applicable laws and regulations pertaining to customer service operations.
- Ensured compliance with company policies, procedures and legal regulations related to customer service operations.
Customer Service Representative
Career Builder
Miami , FL
12.2018 - 02.2020
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Target
Miami, FL
01.2015 - 10.2018
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
Education
Associate of Arts - Businesses Administration
UAM
Managua Nicaragua03-2013
High School Diploma -
Colegio Hispano Nicaraguense
Managua11-2007
Skills
- Quality assurance
- Performance monitoring
- Regulatory compliance
- Customer relationship management
- Team leadership
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Marquez Auto Brokers LLC
06.2023 - Current
Assistant Manager of Customer Service
Choice Hotels
02.2020 - 06.2023
Customer Service Representative
Career Builder
12.2018 - 02.2020
Customer Service Representative
Target
01.2015 - 10.2018
Associate of Arts - Businesses Administration
UAM
High School Diploma -
Colegio Hispano Nicaraguense