Highly organized and detail-oriented Business Administration graduate with over five years of experience providing administrative support, customer service, document management, scheduling, and bilingual client assistance. Certified Virtual Assistant seeking a remote opportunity as a Virtual Assistant or Administrative Assistant.
Work History
Administrative Assistant
1 Year 7 Months
Eli Tax Service | 01.2025 - Current
Supported clients in preparing accurate tax documentation, ensuring compliance and clarity.
Coordinated office activities and scheduled appointments, optimizing daily operations.
Provided customer service in person, by phone, and by email.
Performed data entry and translated documents.
Delivered customer service in person, by phone, and by email, addressing inquiries and resolving issues promptly.
Ship Dock Associate
1 Year 2 Months
Amazon | 06.2025 - Current
Coordinated package flow to ensure timely processing in high-volume fulfillment center.
Maintained high standards of productivity, accuracy, and safety in daily operations.
Collaborated effectively with team members to complete tasks in a fast-paced team environment.
Prioritized and managed multiple responsibilities to consistently meet daily performance goals.
Administrative Assistant & Customer Service
5 Years
Meuris Travel | 01.2019 - 01.2024
Coordinated travel planning and reservations for clients, ensuring seamless experiences.
Managed appointments, emails, and customer communications to enhance client satisfaction.
Maintained organized client records and documentation to support efficient service delivery.
Assisted clients with travel planning and reservations.
Education
Bachelor of Liberal Arts - Business Administration
Fairleigh Dickinson University | Hackensack | 05-2025
Skills
Administrative Support
Customer Service
Appointment Scheduling
Email management
Data Entry
Document Management
Microsoft Office
Google Workspace
Bilingual communication
Office Communication
Virtual Assistance
Digital Marketing
Certification
Virtual Assistant Certificate – Remotos Academy
Digital Marketing Certificate – Remotos Academy
Digital Marketing Certificate – University Program
Languages
Spanish: Native
Native or Bilingual
English
Professional Working
Timeline
Ship Dock Associate
Amazon
06.2025 - CurrentRead More
Administrative Assistant
Eli Tax Service
01.2025 - CurrentRead More
Administrative Assistant & Customer Service
Meuris Travel
01.2019 - 01.2024Read More
Fairleigh Dickinson University
Bachelor of Liberal Arts from Business Administration