ELISA ALMANZA
San Antonio
Summary
Detail-oriented professional with strong customer service skills and proven multitasking abilities. Experienced in data management and document organization, contributing to efficient office operations.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
San Antonio State Hospital
6711 S. New Braunfels
02.2026 - Current
- Organized and maintained office files, ensuring efficient retrieval of documents.
- Maintained electronic filing systems, improving document retrieval efficiency by streamlining processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and implemented administrative procedures to enhance workflow efficiency.
- Processed incoming correspondence and routed communications to appropriate departments timely.
- Assisted in preparation of reports and presentations, ensuring accuracy and clarity.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed incoming correspondence using electronic and physical systems for efficient documentation.
- Coordinated responses to patient inquiries, ensuring clarity and compliance with hospital policies.
- Developed documents in Word and maintained Excel databases.
CLERK II
San Antonio State Hospital
San Antonio, TX
09.2024 - 02.2026
- Processed and organized documents for efficient retrieval and accuracy.
- Handled customer inquiries, providing timely and accurate information.
- Managed data entry tasks, ensuring precision and consistency in records.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
HOUSEKEEPING
San Antonio State Hospital
San Antonio, TX
06.2023 - 09.2024
- Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Assisted in training new housekeeping staff, improving overall team performance.
Education
High School Diploma -
VICTORY LEARNING CENTER
San Antonio, TXSkills
- Telephone etiquette
- Customer satisfaction
- Filing systems
- Database entry
- Research
- Mail handling
- Typing speed
- Proofreading
- Correspondence writing
- Scanning and copying
- Confidentiality
- Multitasking
- Multitasking Abilities
- Flexible and adaptable
- Customer service
- Teamwork and collaboration
- Document scanning
- Log book updates
- Microsoft Excel
- Fast learner
- Decision-making
- Transcribing
Timeline
Administrative Assistant
San Antonio State Hospital
02.2026 - Current
CLERK II
San Antonio State Hospital
09.2024 - 02.2026
HOUSEKEEPING
San Antonio State Hospital
06.2023 - 09.2024
High School Diploma -
VICTORY LEARNING CENTER