Elisa Cotharn

Implemented company-standard operating procedures from the ground up, streamlining operations in a fast-growing startup.
Worked with project managers to align teams effectively, consistently achieving strict client deadlines.
Directed logistics for service technicians, installers, vendors, and clients to guarantee seamless project execution.
Administered complex safety compliance regulations, ensuring field teams met contractual requirements and reduced legal exposure.
Established a centralized SharePoint database that greatly improved file organization and internal communication.
Conducted analysis of residential construction plans to develop precise quotes and estimations for prospective projects.

• Provide administrative support to the president and director of operations, handling clerical duties and managing calendars.
• Demonstrated ability to anticipate management’s needs leading to successful completion of daily administrative tasks and deadlines.
• Draft emails, meeting notes, and slide presentations.
• Schedule and organize appointments, meetings, and events for a team of over 90 individuals.
• Facilitated 150 business trips by arranging travel schedules and accommodation bookings.
• Manage payrolls, enter invoices, and process payments for four different companies.
• Aid in smooth integration of new employees through organized onboarding activities.
• Managed executives' Airbnb budget, leading to a 25% decrease in costs and enhanced financial precision.
• Developed and implemented efficient filing system, reducing document retrieval by 40% and enhancing organization.
• Compile and categorize expense reports for credit card transactions from three companies on a daily, weekly, and monthly basis.
• Effectively manage the coordination of high-profile projects.
• Maintain valuable partnerships with key industry influencers.
• Ensured vendors and clients were satisfied by promptly addressing their needs.

• Managed expense reports, purchase orders, zoom meetings, invoices, and other correspondence for senior executives.
• Delivered accountability for all shared meeting outcomes
• Oversaw teams in achieving project goals within set timelines.
• Maintain 100% confidentiality of all communications and documentation.
• Filed and organized vendor contracts, as well as other legal paperwork.
• Managed CRM database including troubleshooting, maintenance, updates, and report generations resulting in a 13% decrease in errors.
• Coordinated daily operations for handling customer service tasks, such as payment processing and order fulfillment.
• Answered and screened daily telephone calls, accurately taking messages.
• Utilize Outlook, Microsoft Office, word processor, Office 365, and Google Workspace proficiently to maintain the accuracy of company documents.