Elisa C Perez
Stuart
Summary
Patient-focused professional with strong administrative and customer service skills. Coordinates communications, referrals, and policy enforcement to ensure seamless healthcare operations. Proven ability to identify balanced solutions and effectively resolve conflicts.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Bay Life Physical Therapy & Rehabilitation
Stuart
12.2024 - Current
- Coordinated patient appointments and schedules for therapy sessions.
- Assisted patients with insurance verification and paperwork completion.
- Communicated effectively with healthcare providers regarding patient care plans.
- Managed patient records using electronic health record systems.
- Ensured a welcoming environment for patients during their visits.
- Collaborated with team members to improve patient flow and service delivery.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Medical Assistant
Janin Heart And Vascular Institute, P.A.
Jupiter
01.2023 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they are depleted.
Front Desk Receptionist
Jupiter Medical Group
Jupiter
01.2018 - 04.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Medical Assistant
Family Medical Center
Palm Beach Gardens
11.2013 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Bachelor of Science - Allied Health Management
Florida Technical College
Orlando, FL06-2025
Medical Assistant
Fortis College
West Palm Beach, FL06-2014
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Electronic health records
- Patient care coordination
- Insurance verification
- Fluent in Spanish
- Administrative support
Timeline
Patient Care Coordinator
Bay Life Physical Therapy & Rehabilitation
12.2024 - Current
Medical Assistant
Janin Heart And Vascular Institute, P.A.
01.2023 - 12.2024
Front Desk Receptionist
Jupiter Medical Group
01.2018 - 04.2019
Medical Assistant
Family Medical Center
11.2013 - 01.2018
Bachelor of Science - Allied Health Management
Florida Technical College
Medical Assistant
Fortis College