ELISA FAMILIA URIBE
Pompano Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Living Green
POMPANO BEACH, FLORIDA
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
NORTHEAST HIGH SCHOOL
FORT LAUDERDALE 05-2018
Skills
- Follow-up skills
- Customer Relations
- Clerical Support
- Order Processing
- Research
- Filing
- High-energy attitude
- Shipping and receiving understanding
- Positive and professional
- Adaptive team player
- Prioritization
- Building rapport
- Customer Education
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Living Green
03.2024 - Current
High School Diploma -
NORTHEAST HIGH SCHOOL
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