Elisa Garza
San Antonio,TX
Summary
Dynamic E-Store Lead at H-E-B Grocery with a proven track record in customer service and partner training. Skilled in problem-solving and team leadership, I fostered strong customer relationships, driving repeat business and enhancing satisfaction. My strategic approach to performance metrics contributed to sales growth and operational excellence.
Overview
7
7
years of professional experience
Work History
E-Store Lead
H-E-B Grocery
04.2025 - Current
- Maintained compliance with company policies and procedures.
- Resolved customer complaints efficiently while maintaining high levels of satisfaction.
- Cultivated positive relationships with customers by providing exceptional service that exceeded expectations.
- Utilized effective communication skills to coordinate with partners, managers, leaders, and departments.
- Coached partners on problem solving techniques, customer service standards, and proper shopping procedures.
- Monitored department performance metrics such as sales volume, profit margins, wait time, and hospitality.
- Supported management team to achieve sales results and grow business.
Admin Specialist & E-Store Coverage
H-E-B Grocery
03.2023 - 03.2025
- Utilized problem solving techniques to resolve conflicts between departments.
- Processed Payroll for over 200 partners.
- Coordinated and directed total store appreciation events.
- Provided administrative support to partners, managers and leadership team.
- Onboarded all new partners across various departments in the store.
- Acted as Coverage for E-Store department on a Cross-Functional Basis.
E-Store Specialist
H-E-B Grocery
08.2021 - 02.2023
- Developed strong relationships with customers, resulting in repeat business and increased sales.
- Resolved customer complaints professionally, fostering trust and loyalty among customers.
- Trained new employees on store policies and procedures, contributing to a cohesive work environment.
- Performed regular audits on all orders in the box to guarantee customer satisfaction the moment the order left the store.
- Led a team of shoppers and curbies daily to complete all short term and long term goals.
Sales Consultant
San Antonio Historic Market Square
06.2018 - 08.2021
- Analyzed customer needs and interests, determining appropriate products.
- Assisted customers with product inquiries and provided technical advice where necessary.
- Ensured customer satisfaction by providing timely responses and support.
- Used solution selling skills and sales knowledge to prospect new business and close sales calls.
- Maximized sales opportunities, remaining focused on goals and expectations.
Education
Bachelor of Arts - Marketing
The University of Texas At San Antonio
San Antonio, TX05-2026
Skills
- Partner training and development
- Customer service
- Problem-solving
- Multitasking and organization
- Team Leadership
- Work planning and prioritization
- Verbal and written communication
- Friendly and positive
Languages
Spanish
Native or Bilingual
Timeline
E-Store Lead
H-E-B Grocery
04.2025 - Current
Admin Specialist & E-Store Coverage
H-E-B Grocery
03.2023 - 03.2025
E-Store Specialist
H-E-B Grocery
08.2021 - 02.2023
Sales Consultant
San Antonio Historic Market Square
06.2018 - 08.2021
Bachelor of Arts - Marketing
The University of Texas At San Antonio
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