Elisa Gonzalez
Rockledge,Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
All Square Construction LLC.
01.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Built Surf
01.2006 - 12.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Liquor Store Manager
Albertsons Grocery Store
01.2004 - 10.2006
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit and personal check and remitted correct change.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
Cashier
Albertsons Grocery Store
01.2002 - 01.2004
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Palm Bay High School
Melbourne, FL05.2004
Skills
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Cost Reduction
- Recruiting and Interviewing
- Operations Management
- Schedule Oversight
- Customer Relations
- Orientation and Training
- Customer Rapport
- Consulting
- Money Handling
- Retail Operations
- Team Motivation
- Staff Supervision
- Sales Reporting
- Project Management
- Employee Performance Evaluation
- Product and Service Knowledge
Certification
ISSA CERTIFIED Personal Trainer
Timeline
Assistant Manager
All Square Construction LLC.
01.2008 - Current
Assistant Store Manager
Built Surf
01.2006 - 12.2007
Liquor Store Manager
Albertsons Grocery Store
01.2004 - 10.2006
Cashier
Albertsons Grocery Store
01.2002 - 01.2004
High School Diploma -
Palm Bay High School
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