Elisa Hamilton
New York
Summary
Dynamic and customer-focused leader with over 30 years of experience in subway operations, environmental support, and station management. Proven ability to direct, train, and motivate teams to achieve operational excellence. Exceptional interpersonal, analytical, and organizational skills.
Overview
31
31
years of professional experience
Work History
Group Station Manager
New York City Transit
09.2024 - Current
- Directed efficient station operations through comprehensive service, maintenance, and quality checks.
- Manage a team to provide accurate, real-time travel and fare information, enhancing the overall customer experience
- Develop and implement policies and procedures for efficient station operations, including emergency management and collaboration with local elected officials
- Participate in hiring processes and support Collective Bargaining efforts while administering relevant labor agreements.
Group Station Superintendent
New York City Transit
08.2015 - 09.2024
- Held direct accountability for the safe and efficient execution of cleaning and operational functions across multiple subway stations
- Assigned and directed staff to maintain cleanliness and safety standards, while also managing performance levels in underperforming stations
- Optimized operational efficiency in emergency responses, snow clearance tasks, and event organization.
- Directed workforce in maintaining compliance with NYCT rules.
Car Equipment Superintendent & Station Environment Operations
New York City Transit
02.2006 - 08.2015
- Ensured compliance with NYCT policies, promoting safety and operational efficiency for employees and customers
- Collaborated with TWU Local 100 to foster a cohesive work environment and attended meetings with the Homeless Outreach Unit and NYPD Transit Police
- Responded to customer incidents and service disruptions, making necessary adjustments to cleaning schedules for optimal operations
Operations Support Assignment Center & Rail Control
New York City Transit
02.2006 - 08.2015
- Managed emergency alarm activations, generated emergency tickets, and tracked service outages for MetroCard Vending Machines and communication systems
- Provided timely announcements regarding service delays and disruptions to ensure customer awareness
Environmental Support
New York City Transit
02.2005 - 02.2006
- Supervised station cleaning crews, ensuring compliance with safety and cleanliness standards
- Managed snow removal operations and conducted inspections of station platforms and facilities
Mobile Wash Unit
New York City Transit
02.2002 - 02.2005
- Operated and maintained the Mobile Wash Unit, overseeing cleaning operations and enforcing productivity standards
District 5 – 7th Ave Field Operations
New York City Transit
11.2001 - 02.2002
- Conducted safety inspections and investigations into customer and employee incidents, implementing corrective actions as needed
Railroad Clerk/Station Agent
New York City Transit
02.1994 - 11.2001
- Provided information and assistance to customers, managed fare media sales, and maintained operational records
Education
High School Diploma -
Edward R. Murrow High School
Brooklyn, NYCertification in Computer Skills -
Global Business Institute
New York, NYSkills
- Proficient in Microsoft Word
- Basic computer applications
- Strong leadership
- Team management
- Excellent communication
- Problem-solving
Special Assignments And Certifications
- Featured in security awareness videos: 'See Something, Say Something' and 'Transit Help Point Intercom Video.'
- Completed Fire Prevention Training Course, Supervisory Core Class, and Effective Presentation Skills training.
- Track qualified and trained in Time Management.
Timeline
Group Station Manager
New York City Transit
09.2024 - Current
Group Station Superintendent
New York City Transit
08.2015 - 09.2024
Car Equipment Superintendent & Station Environment Operations
New York City Transit
02.2006 - 08.2015
Operations Support Assignment Center & Rail Control
New York City Transit
02.2006 - 08.2015
Environmental Support
New York City Transit
02.2005 - 02.2006
Mobile Wash Unit
New York City Transit
02.2002 - 02.2005
District 5 – 7th Ave Field Operations
New York City Transit
11.2001 - 02.2002
Railroad Clerk/Station Agent
New York City Transit
02.1994 - 11.2001
High School Diploma -
Edward R. Murrow High School
Certification in Computer Skills -
Global Business Institute
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