Elisa Herr
Magnolia,IL
Summary
Results-driven professional with extensive experience in team leadership and relationship building. Skilled in managing operations and delivering exceptional customer service, consistently achieving high levels of client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Owner
Redbud Lane Glass, Crafts, and Plants
Magnolia, IL
04.2024 - Current
- Managed daily operations and business book-keeping
- Handcrafted Stained Glass Suncatchers
- Handcrafted Jewelry
Owner
Herr Insurance and Assistance Services
Magnolia, IL
10.2016 - 05.2020
- Developed client relationships to understand insurance needs and recommend appropriate coverage options.
- Conducted thorough policy reviews, ensuring compliance with regulatory standards and company guidelines.
- Managed claims processing, facilitating timely resolutions and enhancing customer satisfaction.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Insurance Agent Assistant
State Farm
Lacon, IL
09.2015 - 10.2016
- Managed client communications, ensuring timely responses to inquiries and policy updates.
- Assisted in processing insurance applications, enhancing workflow efficiency and accuracy.
- Coordinated with underwriters to facilitate risk assessments and policy approvals.
Child Welfare Specialist
The Children's Home of Illinois
Peoria, IL
03.2015 - 09.2015
- Performed in-depth evaluations of child welfare requirements and family interactions to inform support strategies.
- Developed and implemented individualized service plans for at-risk children and families.
- Facilitated collaboration among multidisciplinary teams to enhance service delivery effectiveness.
- Maintained the safety of children in their homes with their family through family support and case management.
- Represented The Children's Home in court via direct testimony and court reports
Case Management Team Leader
Wabash Valley Hospital and Outpatient Services
Lafayette, IN
10.2008 - 03.2015
- Supervised a rapidly growing team of 15 individuals
- Laid the groundwork for development of a mentoring program for at risk teens
- Spearheaded a quality improvement project aimed at retention and recruitment of quality staff
- Maintained professional relationships with county schools and probation services
- Serve on community boards
- Provided mental health case management to adults an teens to maintain their functioning in the community setting
- Linked clients to community resources
- Monitored clients for chanes in symptomology or side effects
- Assisted in creating community fundraisers
Education
Bachelor of Science - Psychology
Purdue University
West Lafayette, IN08.2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Redbud Lane Glass, Crafts, and Plants
04.2024 - Current
Owner
Herr Insurance and Assistance Services
10.2016 - 05.2020
Insurance Agent Assistant
State Farm
09.2015 - 10.2016
Child Welfare Specialist
The Children's Home of Illinois
03.2015 - 09.2015
Case Management Team Leader
Wabash Valley Hospital and Outpatient Services
10.2008 - 03.2015
Bachelor of Science - Psychology
Purdue University