Elisa Jimenez
Summary
Proven Guest Service Representative at Throntons LLC, adept in elevating guest experiences through exceptional customer service and a meticulous eye for detail. Skilled in computer operations and guest accommodations, consistently enhancing satisfaction and efficiency. Excelled in multitasking across diverse roles, including a Game Master at Panic Escape Rooms, showcasing strong organizational skills and a commitment to maintaining high-quality standards.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Throntons LLC
12.2022 - 02.2024
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Maintaining a clean and healthy environment for guests and colleagues.
- Maintained high level of professionalism and discretion when dealing with guests.
Game Master
Panic Escape Rooms
04.2019 - 09.2020
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
Education
High School Diploma -
Barrington High School
Barrington05.2020
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- POS
- Multitasking and Organizing
Timeline
Guest Service Representative
Throntons LLC
12.2022 - 02.2024
Game Master
Panic Escape Rooms
04.2019 - 09.2020
High School Diploma -
Barrington High School
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