Elisa Lahoz
Evans City,PA
Summary
Dynamic Office Manager at I&E Painting LLC with a proven track record in operational efficiency and staff development. Skilled in debt management and loan processing, I successfully enhanced team performance through targeted training. Recognized for maintaining confidentiality and fostering strong customer relationships, driving improved service delivery and satisfaction.
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
I&E Painting LLC
05.2021 - Current
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Assistant Bank Manager
Mars National Bank
11.2015 - 05.2021
- Observed, coached and developed bankers in support of reaching performance objectives.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Bank Teller Supervisor
PNC Bank
01.2014 - 11.2015
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Counted cash drawers and made bank deposits.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Bank Teller
PNC Bank
09.2013 - 01.2014
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH11-2024
Skills
- Debt management
- Banking operations
- Operational efficiency
- Loan processing
- Staff hiring
- Bookkeeping
- Training and coaching
- Risk assessment
Accomplishments
- Achieved creating and incorporating a new bank system by introducing new bank software to the retail department.
- Worked with different branches to achieve a high level of success with the software change.
- Supervised a team of staff members.
- Achieved outstanding results by supervising staff members with accuracy and efficiency with daily operations and risk management.
- Above and beyond customer service.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
I&E Painting LLC
05.2021 - Current
Assistant Bank Manager
Mars National Bank
11.2015 - 05.2021
Bank Teller Supervisor
PNC Bank
01.2014 - 11.2015
Bank Teller
PNC Bank
09.2013 - 01.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
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