Elisa Rose Martinez
Las Vegas,NV
Summary
To seek and maintain full-time cook position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Guest Service Attendant
MGM Resorts
02.2022 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Created welcoming and comfortable environment for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Reported damages, disturbances and shortcomings to supervisor.
- Inspected rooms to confirm adherence to department standards.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Checked appliances in guest rooms to determine good working order.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Package Handler
FedEx:Ground
05.2021 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Helped train new employees in safe practices and warehouse procedures.
Education
Vocational Training - Culinary Arts
The Culinary Academy Of Las Vegas
Las Vegas, NV09.2023
High School Diploma -
Valley High School
Las Vegas, NV05.2019
Skills
- Professional Demeanor
- Detail Oriented
- Issue Resolution
- Meal Preparation
- Verbal and Written Communication
- Hospitality Service Expertise
- Portion and Cost Control
- New Hire Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Attendant
MGM Resorts
02.2022 - Current
Package Handler
FedEx:Ground
05.2021 - 01.2022
Vocational Training - Culinary Arts
The Culinary Academy Of Las Vegas
High School Diploma -
Valley High School
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