Elisa Merlo
Miami,FL
Summary
Dynamic Treatment Coordinator with a proven track record at Assure a Smile, excelling in patient care and financial counseling. Enhanced case acceptance rates through effective communication and treatment planning. Skilled in HIPAA compliance and appointment scheduling, fostering a welcoming environment while ensuring patient confidentiality and safety.
Overview
8
8
years of professional experience
Work History
Treatment Coordinator/Front Desk Receptionist
Assure a Smile
11.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Delivered excellent patient experiences and direct care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Receptionist/Insurance Verification Specialist
Miami OBGYN LLC
08.2017 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Education
High School Diploma -
South Miami Senior High
Miami, FL06-2016
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Insurance verification
- Treatment Planning
- Customer service
- Medical terminology
- Patient care
- Critical thinking skills
- Patient safety
- Patient confidentiality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Treatment Coordinator/Front Desk Receptionist
Assure a Smile
11.2023 - Current
Front Desk Receptionist/Insurance Verification Specialist
Miami OBGYN LLC
08.2017 - 11.2023
High School Diploma -
South Miami Senior High
Similar Profiles
Martin HurstMartin Hurst
Client Systems and Customer Support at WisMed AssureClient Systems and Customer Support at WisMed Assure
Althea UpchurchAlthea Upchurch
Security Control Assessor at Crest AssureSecurity Control Assessor at Crest Assure
Gillies CrichtonGillies Crichton
Managing Director at Resilire Assure LtdManaging Director at Resilire Assure Ltd
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami