ELISA BRUHN
Rocklin,CA
Summary
Healthcare professional with commitment to delivering high-quality care and improving patient outcomes. Experience in providing patient care, collaborating with healthcare teams, and adapting to dynamic healthcare environments. Recognized for strong interpersonal skills and ability to respond effectively to changing patient needs, ensuring best possible care.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Sutter Health
Sacramento, CA
02.2024 - Current
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted with scheduling referrals and prior authorizations.
- Documented notes during patient visits.
- Recognized by management for providing exceptional customer service.
- Verified insurance information, collected payments, and scheduled appointments.
- Stocked shelves with newly arrived products.
- Epic
Patient Financial Clearance
Sutter Health
Roseville, CA
05.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Welcomed patients to facility and assisted with registration sign-in process.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Registered patients for outpatient procedures and emergency services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
Administrative Clerk II
Yolo County Child Support Services
Woodland, CA04
12.2013 - 08.2016
- Conducted interviews of office visitors
- Interacted with customers to provide information or take payment
- Made recommendations or services to customers based on their needs
- Scheduled appointments for office staffing
- Entered and audited data entry into the Child Support system
- Facilitated routing and delivery of incoming and outgoing mail
- Scanned paper documents and created abstracted child support system
- Maintained child support files to support paperless system project
- Secured highly confidential documents for court filings
- Stocked shelves with newly arrived office products.
Administrative Assistant
Al’s Remodeling
San Francisco, CA12
12.2010 - 11.2013
- Reception area customer service handling customer inquiries
- Organized product displays in reception area
- Managed all front desk incoming and outgoing mail and correspondence
- Organized stock inventory to ensure efficient product availability.
- Oversaw daily operations of stockroom, ensuring adherence to company policies.
Certified Nurse Assistant
Sherwood Healthcare
Sacramento, CA
01.2009 - 01.2010
- Answering patient calls and determine how to help them
- Providing patient support with daily activities
- Bathing and grooming patients
- Incoming and outgoing calls, assisting front desk
- Documenting information in patients charts
- Organized product displays in reception area
- Responsible for performing clerical and receptionist duties
Education
Certificate -
Altamont Healthcare
Stockton, CA07-2025
Certificate - Certified Medical Assistant
Roseville Adult School
Roseville, CA06-2023
Skills
- Microsoft Office (Word, Outlook, and
- Excel)
- Accomplished leader in office space
- Ability
- Time management
- Responsive attention to details
- Epic Systems
- Documenting and Recording Information
- Gathering Information from Patients
- Explaining Policy and Procedures
- Mail handling
- Verified Insurance
- Financial transactions
- Addressing patients concerns
- Front Desk Reception
- Patient scheduling
- Video Visit Pre-Chart
- Customer service
- HIPAA compliance
- Vital signs
- Appointment confirmation
- Patient interviewing skills
- Payment collection
Timeline
Medical Assistant
Sutter Health
02.2024 - Current
Patient Financial Clearance
Sutter Health
05.2022 - Current
Administrative Clerk II
Yolo County Child Support Services
12.2013 - 08.2016
Administrative Assistant
Al’s Remodeling
12.2010 - 11.2013
Certified Nurse Assistant
Sherwood Healthcare
01.2009 - 01.2010
Certificate -
Altamont Healthcare
Certificate - Certified Medical Assistant
Roseville Adult School