ELISA MONTERROSO
Brooklyn,NY
Summary
Client Advisor with over a decade of experience in luxury fashion and jewelry, skilled in merchandise planning, visual merchandising, and client relationship management. Bilingual in English and Spanish, with a proven ability to build and maintain long-term relationships with high-net-worth clients. Expertise in leading teams, driving sales, and delivering exceptional client experiences. Proficient in Microsoft Office, JDA, CRM platforms, and high-level styling for VIP clients and celebrity shoppers.
Overview
12
12
years of professional experience
Work History
Client Advisor
Prada Group
09.2022 - Current
- Delivering personalized, luxury shopping experiences for high-net-worth clients.
- Cultivating long-term relationships through tailored outreach, appointments, and VIP event hosting.
- Collaborating with buyers to curate collections for the flagship store, ensuring product exclusivity and desirability.
- Leading visual merchandising efforts and supporting day-to-day operations, consistently exceeding sales targets.
Client Advisor
Tiffanys & Co
05.2022 - 09.2022
- Developed strong relationships with high-profile clients, including celebrity stylists and personal shoppers.
- Focused on high-value jewelry sales, achieving targets through exceptional client service and personalized styling sessions.
- Diamond and Gemstone training and selling techniques.
Fashion Advisor
Chanel
07.2021 - 04.2022
- Fostered key client relationships and consistently exceeded sales targets.
- Top tier client advisor, portraying important brand values while servicing elite performance skills client connections.
- Maintains loyal client following while also metting and exceeding targets.
- Helped maintained visual standards for the boutique.
Key Holder Leader
Balenciaga Madison Ave
02.2016 - 06.2021
- Trained new associates and supported management with end of day reporting and hosting morning briefs.
- Oversaw employee performance to increased efficiency to maintain productivity.
- Opened two stores Dallas Highland Park and NY Madison Ave Flagship.
- I developed and maintained a loyal client book constantly hitting targeted goals. Achieving a 2mil dollar book and top VIC's in the company.
- Assisted stylist with celebrity wardrobe pulls maintaining one of hightest consignment books company wide.
- Traveled to Paris to assist clients with special orders and styling during Paris Fashion week.
- Helped buyers select the best merchandise for NYC flagship.
- Focused on helping the team with new technology application's to help boost sales in styling appointments.
Key Holder Leader
Tootsies Dallas
09.2012 - 01.2015
- Managed sales and merchandising for the jewelry department, consistently hitting sales targets.
- Hosted monthly events with charities, building strong community connections and expanding client base.
- Led visual merchandising efforts and trained staff on new technologies to enhance sales.
Education
Bachelor of Arts - Marketing Management
Wade College
Dallas, TXSkills
- Client Relationship Management
- Visual Merchandising & Store Operations
- Luxury Product Knowledge (Jewelry, Watches, Fashion)
- Sales Strategy
- Staff Coaching & Training
- Microsoft Office (Word, Excel, Teams), JDA, CRM Systems
Timeline
Client Advisor
Prada Group
09.2022 - Current
Client Advisor
Tiffanys & Co
05.2022 - 09.2022
Fashion Advisor
Chanel
07.2021 - 04.2022
Key Holder Leader
Balenciaga Madison Ave
02.2016 - 06.2021
Key Holder Leader
Tootsies Dallas
09.2012 - 01.2015
Bachelor of Arts - Marketing Management
Wade College
Similar Profiles
Luis JimenezLuis Jimenez
Sales Associate at Prada GroupSales Associate at Prada Group
Iryna KeenanIryna Keenan
Client Advisor at PRADA GROUPClient Advisor at PRADA GROUP
LO SHO NASA YIULO SHO NASA YIU
Client Advisor at Prada GroupClient Advisor at Prada Group
BEE MAHALEBEE MAHALE
Client Service Executive at Prada GroupClient Service Executive at Prada Group
Lakee MckinneyLakee Mckinney
Garbage Truck Driver at Waste Connections Inc.Garbage Truck Driver at Waste Connections Inc.