Elisa Ortiz

As a Patient Treatment Coordinator I have extensive experience in verifying medical and dental benefits, entering patient demographics, and calculating pre-treatment estimates based on insurance copays and coinsurance. I effectively communicate with patients regarding their insurance benefits and resolve inquiries. Proficient in pre-certifications, medical and dental claims billing, managing accounts receivable, posting payments, and handling medical records requests. Daily use of the WinOMS system ensures efficient and accurate data management.

Processed insurance claims, EOBs, adjustments, and statements while assisting with patient financials, collections, and accounts receivable. Generated weekly/monthly reports in Excel and followed up on claims to ensure timely payment. Verified insurance eligibility, checked referrals, and submitted accurate claims to carriers. Resolved insurance disputes and communicated with patients about account balances and claim statuses. Arranged payments on delinquent accounts and securely handled client data, using the Dentrix system daily.

Handled high-volume phone calls, scheduled appointments, and managed patient records via email/fax. Conducted follow-up calls, reviewed documentation, and entered data accurately. Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian. Assisted with animal restraint, pre and post-op surgery care, and positioning animals for x-rays.