Summary
Overview
Work History
Education
Skills
Timeline
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Elisa Pitonez

El Paso,TX

Summary

Easy going, committed healthcare professional who has experience of working in a wide variety of settings. Able to work well within any multi-disciplinary team setting, and to provide high quality work at all times. Excellent communication skills that allow to connect with clients. Looking for a varied, challenging and rewarding position with an organization that gives their staff the support they need to grow and develop in a role.

Overview

16
16
years of professional experience

Work History

Care Team Associate

OptumHealth
03.2021 - Current
  • Effectively resolved conflicts among team members fostering better collaboration towards quality patient care.
  • Facilitated timely communication between patients, families, and healthcare professionals to ensure optimal care coordination.
  • Collaborated with interdisciplinary teams in developing individualized care plans tailored to specific needs.
  • Helped reduce medication errors by diligently ensuring proper documentation was maintained at all times.
  • Promoted teamwork among colleagues by actively participating in huddles, meetings, and trainings for continuous improvement of services.
  • Contributed to the reduction of hospital readmissions through thorough discharge planning and follow-up phone calls to patients.
  • Enhanced patient care by efficiently managing and updating medical records.

Scheduler

Envision Health Care
01.2017 - Current
  • Use effective interpersonal relations and communications skills, Stay current with changes in need of patients, Promote compliance with all federal and state regulations (HIPPA), present positive image to customers and supportive of clinical staff and patient needs. Oversee all patient communication with agency staff, daily update of patient census, open patient charts, schedule patients, generate nurse’s schedules, Minutes for monthly meetings, Inventory, weekly orders on supplies, patient transfers, Patient Filing, Request hospital Discharges, Update patient visit frequency, Upload and file all incoming patient care orders, track all therapy visits to be done timely, Perform other duties as required

Intake Coordinator

Envision Health Care
01.2016 - 01.2017
  • Provide clerical support which may include preparation of admissions, sign-on packers and clinical teaching guides; monitoring and ordering office supplies and forms, typing special projects, filing, copying, run insurance and verify patient benefits, facilitate the communications system which include; mail distribution, phone system, memo’s, answers incoming calls, documents and disseminates appropriate messages, assist with maintenance of home health medical records, Provide computer support and data entry of OASIS, therapy notes, MD orders and nurse’s notes. Perform other duties as required.

Administrative Assistant

Envision Health Care
01.2015 - 01.2016
  • Promote compliance with federal and state regulations, oversee invoices, Distribute mail to all departments, generate invoices, send bereavement patient surveys, Perform other assigned duties as required.

Front Desk Secretary

Envision Health Care
01.2014 - 01.2015
  • Telephone etiquette answer all incoming calls and transfer calls accordingly, take detailed messages. Dispersed incoming mail to correct recipients throughout the office. Greet visitors and answer all questions. Multi-line phone system expert.

Physical Therapist Tech

Alta Mesa Physical Therapy
01.2010 - 01.2014
  • Therapeutic Ultrasound, tens unit with cold and heating pads, therapeutic massage, therapeutic exercises, exercises for ADL’s, Balance training, bed mobility, schedule all patients, verify insurance and benefits, collect copays

Education

Medical Assistant Diploma - undefined

Kaplan College

GED -

San Jacinto Adult Learning Center
El Paso, TX

Skills

  • Customer Service- Organized– Type Key 40wpm- Multiline Phone- Time Management- Detail Oriented- Team Oriented- Fast Learner- Multitask- Computer Technical Literacy- Bilingual (English, Spanish)- Effective Interpersonal Skills

Timeline

Care Team Associate

OptumHealth
03.2021 - Current

Scheduler

Envision Health Care
01.2017 - Current

Intake Coordinator

Envision Health Care
01.2016 - 01.2017

Administrative Assistant

Envision Health Care
01.2015 - 01.2016

Front Desk Secretary

Envision Health Care
01.2014 - 01.2015

Physical Therapist Tech

Alta Mesa Physical Therapy
01.2010 - 01.2014

Medical Assistant Diploma - undefined

Kaplan College

GED -

San Jacinto Adult Learning Center

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Elisa Pitonez