Elisa Sanchez
Yakima,WA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tom Tom Espresso, Barista
Yakima, WA
03.2023 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Hickory Farms
Yakima, WA
11.2022 - 01.2023
- Serves customers by helping them select products
- Increased sales by 10%
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
- Provide outstanding customer service
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
Crew Trainer
McDonald's
Yakima, WA
07.2020 - 07.2022
- Manage grill station and expedite up to 100 orders per shift
- Manage food and fryer temps to maintain foods and safety handling standards
- Increased food management by 15%
- Execute 75-100 0rders per shift to ensure minimal customer wait times
- Build rapport with customers resulting in customer survey satisfaction score of 98%
- Utilize 2 pos systems to process up tp 100 orders per shift, while ensuring $0 cash discrepancy
- Promoted to crew trainer and delegated daily tasks to 6 employees
- Worked flexible hours across night, weekend and holiday shifts
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Skills
- customer satisfaction
- Cleaning
- Customer Service
- Cashiering
- Food Safety
- Merchandising
- Communication skill
- Product Promotion
- Stocking and Replenishing
- Verbal Communication
- Social Perceptiveness
- Team Management
- Dependable and Responsible
- Time Management
Languages
Spanish
Native/ Bilingual
Certification
- valid license
- food handlers
Timeline
Tom Tom Espresso, Barista
03.2023 - 06.2023
Sales Associate
Hickory Farms
11.2022 - 01.2023
Crew Trainer
McDonald's
07.2020 - 07.2022
- valid license
- food handlers
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