Elisa Serrano
Uniontown,United States
Summary
Exceptional and devoted graduate with experience with data entry and impeccable customer service skills. Constantly seeking positions of greater responsibilities to further advance my level of knowledge.
Overview
5
5
years of professional experience
Work History
Front Office Assistant
Crossroads Treatment Centers
Mount Pleasant, PA
09.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients, medical staff, and administrative teams to streamline workflows.
- Maintained accurate patient records using electronic health record (EHR) systems to support clinical staff.
- Assisted in managing incoming calls, directing inquiries to appropriate departments for timely responses.
- Implemented office supply inventory management, reducing costs through proactive ordering and vendor negotiation.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Enhanced office efficiency by organizing and maintaining filing systems for critical documents.
Financial Access Associate
WVU Medicine Uniontown Hospital
Uniontown
08.2023 - 08.2025
- Collaborated with healthcare providers to verify patient insurance eligibility and coverage.
- Educated patients on financial resources and payment options to reduce barriers to care.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
- Developed and maintained strong relationships with community organizations for resource referrals.
- Ensured accurate patient information.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
Internship
Life Solutions Professional Counseling Center
Hopwood
01.2023 - 04.2023
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Organized client records and maintained confidentiality in accordance with HIPAA regulations.
- Developed professional skills through hands-on experiences, included time management and effective communication.
Internship
Montgomery Medical
Smithfield
09.2022 - 11.2022
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets, and reports.
- Developed and maintained relationships with key internal stakeholders.
- Developed professional skills through hands-on experiences, including time management and effective communication.
Tanning Associate
Tea'z Tanning
Uniontown
01.2022 - 04.2022
- Provided exceptional customer service in tanning salon environment.
- Maintained cleanliness and organization of tanning equipment and salon area.
- Educated clients on tanning products and safe tanning practices.
- Assisted in sales of tanning packages and retail products.
- Monitored client sessions to ensure optimal tanning results.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Suffolk, Va
03.2021 - 06.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized wait list for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about, hours, seating, and menu information.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Education
Medical Billing And Coding
Laurel Business
Uniontown05-2023
Skills
- Data Entry Proficiency
- Patient Education
- Customer Service
- Insurance Verification
- Registration Management
- Attention to Detail
- Multitasking
- Team Building
Professional Training
- Anatomy & Physiology
- Medical Terminology
- Medical Coding
- Accounting
- Advanced Microsoft Word
- Pharmacology
Timeline
Front Office Assistant
Crossroads Treatment Centers
09.2025 - Current
Financial Access Associate
WVU Medicine Uniontown Hospital
08.2023 - 08.2025
Internship
Life Solutions Professional Counseling Center
01.2023 - 04.2023
Internship
Montgomery Medical
09.2022 - 11.2022
Tanning Associate
Tea'z Tanning
01.2022 - 04.2022
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
03.2021 - 06.2021
Medical Billing And Coding
Laurel Business