Elisa Then
Elmwood Park,NJ
Summary
Dedicated customer service representative who provides exceptional customer service through active listening and problem solving. Motivated person with experience in customer service and sales. Skilled in building relationships with clients and understanding their needs. Strong interpersonal and communication skills to provide superior customer service. Detail-oriented assistant with experience in administrative customer service, data entry and office management. .
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Wendy's Restaurante Wendys
03.2023 - Current
- I immediately brought critical issues to the customer service manager for resolution.
- Collaborated with customer service staff to optimize outbound efforts.
- Supervised customer service operations to confirm compliance with quality standards.
- Collaborated with the customer service team to achieve a seamless customer experience.
- Provided excellent customer service to support company reputation and customer satisfaction.
- Provided friendly customer service to guests and addressed my concerns.
- Managed customer service operations, including order receipt and complaint resolution.
- Greeted incoming customers and provided friendly, reliable customer service.
- Provided excellent customer service over the phone and in person.
- Helped the store manager meet quality and customer service standards.
Education
High School Diploma -
Centro Educativo San Vicente De Paul
San Francisco De Macoris 08.2022
Skills
- Call center experience
- Processing of claims
- Process improvement
- Time management
- Positive attitude
- Team collaboration
- Conflict mediation
- Problem-Solving
- Active Listening
I speak Spanish and learn English at College
I know how to communicate in English and I am learning more at college.
Languages
English
Limited Working
Personal reference
- Jhan Elias Caceres
Phone number:973-517-9714
- Carmen Jacqueline
Phone number:973-851-6463
- Rosangela Ureña
Phone Number:929 -358-5508
Timeline
Customer Service Cashier
Wendy's Restaurante Wendys
03.2023 - Current
High School Diploma -
Centro Educativo San Vicente De Paul
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