Elisa Ulloa
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FirstSource Solutions
04.2023 - 11.2023
- Worked on 3 separate Firstsource projects: MRED, Parkland, and BSW Rightcare.
- Provided excellent service and attentiveness to patients’ needs by giving out website URLs, phone numbers, and addresses when requested.
- Knowledgeable with call center programs such as LiveVox for outbound and inbound dialing.
- Wrote extensive notes in LiveVox and Excel during every call to document as much information as possible while using time efficiently to multi-task.
- Memorized and verbally translated over 6 different call scripts to ensure patients successfully re-apply for Medicaid.
- Would update Excel worksheets filled with thousands of patients' account IDs weekly for Parkland and Rightcare.
- Made 100-130 outbound calls and 50 inbound daily as a top caller for Parkland and Rightcare.
- Answered constant flow of customer calls with minimal wait times.
- Texas state certified community partner for Parkland and BSW Rightcare who has authority to guide patients with their Medicaid applications on YourTexasBenefits.com.
- Scheduled co-browsing sessions daily from Monday to Friday 8am-4pm to assist with the Texas Medicaid reapplication process.
- Participated in screen sharing to provide patients with on-hand guidance on YourTexasBenefits.com.
Bid Coordinator
Texas Art Supply Company
04.2021 - 03.2023
- Participated in monthly bids for over 100+ school district RFPs (Request for Proposals) across Texas to become their designated art supply provider.
- Worked with several Excel sheets to document awards received by districts, contract start and end dates, and bid discounts on over 60,000 products.
- In charge of completing legal paperwork (W9s and Certificates of Insurance) and ensuring every document was filed electronically and physically.
- Frequently faxed and emailed completed proposals and company documents to buyers, procurement coordinators, and purchasing directors.
- Collaborated with the Customer Service and Credit department to price bid items efficiently.
- Shared ticketing system with the customer service representatives and oversaw purchases between teachers, order confirmations, and shipping updates.
Product Information Manager
Texas Art Supply Company
04.2021 - 03.2023
- Learned the Oracle Retail Management System (RMS) that is used in all 3 store locations and online at www.texasart.com.
- Priced over thousands of products weekly and met strict deadlines due to supplier price changes happening year-round.
- Updated UPC codes, color swatches, product descriptions, shipping rules, minimum quantities, and dimensions for the website and store daily.
- Was an active member of the Compliance team that dealt with Proposition 65 Warning assignments and Safety Data Sheet collection.
Social Media Specialist
Texas Art Supply Company
04.2021 - 03.2023
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Increased customer engagement through social media.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Conducted daily updates to social media profiles to boost company online presence.
- Created graphics for the website, monthly newsletter, social media posts, and store flyers.
Sales Floor Associate
Texas Art Supply Company
08.2018 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
Education
Associate of Science -
Houston Community College
Houston, TX08.2019
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX07.2018
Skills
- Account Updating
- Report Generation
- Information Security
- Paperwork Processing
- Complaint Resolution
- Product Knowledge
- Data Entry
- Scheduling
- Coordination
- Computer Proficiency
- Bilingual (Spanish)
- Customer Service
Timeline
Customer Service Representative
FirstSource Solutions
04.2023 - 11.2023
Bid Coordinator
Texas Art Supply Company
04.2021 - 03.2023
Product Information Manager
Texas Art Supply Company
04.2021 - 03.2023
Social Media Specialist
Texas Art Supply Company
04.2021 - 03.2023
Sales Floor Associate
Texas Art Supply Company
08.2018 - 04.2023
Associate of Science -
Houston Community College
Associate of Arts - Multidisciplinary Studies
Houston Community College
Similar Profiles
Shankar ganesh AlikanaShankar ganesh Alikana
Customer Service Associate at Firstsource SolutionsCustomer Service Associate at Firstsource Solutions
Shrijita DasShrijita Das
Senior Quality Analyst at Firstsource SolutionsSenior Quality Analyst at Firstsource Solutions
Hem Kumar PatnanaHem Kumar Patnana
Associate Vice President at FIRSTSOURCE SOLUTIONSAssociate Vice President at FIRSTSOURCE SOLUTIONS
Charisma WadeCharisma Wade
Patient Financial Advisor at Firstsource SolutionsPatient Financial Advisor at Firstsource Solutions
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard