ELSIA VELASQUEZ
MERCED,CA
Summary
Accomplished Patient Access Representative with a proven track record at Emanuel Medical Center Emergency Room, excelling in HIPAA compliance and insurance verification. Demonstrated ability to maintain poise under pressure, ensuring quality patient care and confidentiality. Skilled in customer service and team collaboration, adept at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Emanuel Medical Center Emergency Room
06.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Receptionist Clerk
ATWATER MEDICAL GROUP
12.2019 - 04.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
Education
ADMINISTRATIVE MEDICAL ASSISTANT CERTIFICATE - MEDICAL
MILAN INSTITUTE
780 LOUGHBOROUGH DR 07.2019
High School Diploma -
MERCED HIGH SCHOOL
205 W OLIVE AVE 06.2015
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Team Collaboration
- Money Handling
Timeline
Patient Access Representative
Emanuel Medical Center Emergency Room
06.2022 - Current
Receptionist Clerk
ATWATER MEDICAL GROUP
12.2019 - 04.2022
ADMINISTRATIVE MEDICAL ASSISTANT CERTIFICATE - MEDICAL
MILAN INSTITUTE
High School Diploma -
MERCED HIGH SCHOOL
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