ELISABET SUHUM
Grand Rapids,USA
Summary
Experienced in diverse environments, my background includes customer service, training, and restaurant work. Excels at multitasking in fast-paced settings to meet customer needs and provide support to team members. Possesses comprehensive knowledge of all beverage types and specialty preparations, well-versed in delivering exceptional service and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
Ada, MI
10.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly
- Improved barista skills through one-on-one training sessions and practical demonstrations
- Taught proper procedures and strategies for success to new employees
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
Fulfillment Expert
Target
Wyoming, MI
07.2022 - 08.2023
- Kept work areas neat, clean and free from debris
- Picked and packed over 200 order items
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Stocked shelves, racks, and cases with new or transferred merchandise
- Greeted customers and directed to requested products
- Followed orders precisely for correct items, sizes and quantities
- Interacted with guests in friendly and knowledgeable way
Barista
Gloria Jeans Coffee
Grandville, MI
06.2019 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Recommended products based on solid understanding of individual customer needs and preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Trained new employees in groups and in one-on-one scenarios
Education
No Degree -
Pre Computer Science
Grand Rapids, MI04.2026
High School Diploma -
Jenison High School
Jenison, MI05.2019
Skills
- Stocking and Replenishing
- Critical Thinking
- Teamwork and Collaboration
- New Hire Training
- Health and safety compliance
Timeline
Barista Trainer
Starbucks
10.2023 - Current
Fulfillment Expert
Target
07.2022 - 08.2023
Barista
Gloria Jeans Coffee
06.2019 - 07.2020
No Degree -
Pre Computer Science
High School Diploma -
Jenison High School