Jessa Williams
Malibu,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Barista Trainer
Starbucks
Malibu, CA
03.2019 - Current
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Handled cash and processed payments accurately to avoid errors.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Complied with standards for merchandising, stocking and storing product.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Cultivated to recall customers' names and address each by name.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
Karate Instructor
Joey Escobar Karate
Malibu, CA
09.2011 - Current
- Developed karate lesson plans to meet individual needs of each participant.
- Informed students of historical and theoretical underpinnings of karate techniques.
- Taught both core principles and fighting techniques to students of all levels.
- Instructed on proper breathing techniques, stances and forms.
- Scheduled individual and group lessons to improve student skills.
- Assisted with sparring and contact exercises to pair students of similar rank, size and age.
- Evaluated student performance to determine promotion in rank.
- Coached new students by breaking down techniques into simple moves.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Imparted key etiquette points, discipline and respect.
- Adhered to social distancing protocols and wore mask or face shield.
Sales Associate
Guitar Center
Westlake Village, CA
10.2017 - 01.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Completed orders and organized product deliveries to meet customer timetables.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Achieved perfect attendance and on-time record.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Tracked stock using company inventory management software.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
GED -
Malibu High School
Malibu06.2016
Skills
- Budget Administration
- Cost Control and Reduction
- Role Playing
- Attention to Detail
- Problem Solving
- Decision Making
- Clear Communication
- Excellent people skills
- Sales training
- Stocking and replenishing
- Sales trends
- Product and service sales
- Professional demeanor
Accomplishments
I have trained in martial arts for 16 years, and have earned a 4th degree black belt, making me a master in the field. I also train in Wushu and I am currently working towards becoming a stunt performer for Hollywood.
Timeline
Barista Trainer
Starbucks
03.2019 - Current
Sales Associate
Guitar Center
10.2017 - 01.2018
Karate Instructor
Joey Escobar Karate
09.2011 - Current
GED -
Malibu High School