Steve Aguilar Ronato Jr.
6 Lustre Grade Ln,MT
Summary
Goal-oriented manager with years of experience in the Food and Beverage industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures and optimizing employee talent.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Glasgow, MT
07.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Store Manager of Operations
Ohana Cafe
Stockton, CA
08.2023 - 07.2024
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assistant Store Manager
Peet's Coffee & Tea
Stockton
07.2022 - 08.2023
- Oversaw day-to-day operations ensuring team members follow procedure & policies as well as communicated & trained quality standards to achieve customers' satisfaction
- Managed and data entry of store products, supplies & materials ensuring inventory levels is within forecast
- Kept accurate inventory records and tracked costs against budget targets
- Resolved concerns involving shift personnel & outside parties.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista Shift Supervisor
Dutch Bros Coffee
Stockton
08.2020 - 10.2022
- Planned and supervised job task assignments, upholding quality standards for patrons
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista Shift Supervisor
Peets Coffee And Tea
South San Francisco, CA
07.2019 - 01.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Memorized ingredients and recipes for wide variety specialty drinks.
Team Member
85c Bakery Cafe
Daly City, CA
12.2018 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Associates - Business Management
San Joaquin Delta College
Stockton, CA05.2024
High School Diploma -
Pacific Law Academy
Stockton, CA05.2018
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Marketing
- Budget Control
- Customer Service
- Computer Skills
- Team Leadership
- Foreign Languages
- Professionalism and empathy
- Goals and performance
- Critical Thinking
- Multitasking
- Decision-Making
Certification
Servsafe
Sexual Harassment Training
OSHA
Languages
English
Native or Bilingual
Italian
Professional Working
Spanish
Limited Working
Timeline
Barista Trainer
Starbucks
07.2024 - Current
Store Manager of Operations
Ohana Cafe
08.2023 - 07.2024
Assistant Store Manager
Peet's Coffee & Tea
07.2022 - 08.2023
Barista Shift Supervisor
Dutch Bros Coffee
08.2020 - 10.2022
Barista Shift Supervisor
Peets Coffee And Tea
07.2019 - 01.2020
Team Member
85c Bakery Cafe
12.2018 - 07.2019
Associates - Business Management
San Joaquin Delta College
High School Diploma -
Pacific Law Academy