ELISABETH ARAUZ
San Antonio,TX
Summary
Highly motivated professional with exceptional verbal, written, and interpersonal communication skills. Adept at engaging with all levels of management and the public. Demonstrates strong negotiation and problem-solving abilities, effectively addressing challenges with speed and efficiency. Skilled in task prioritization to achieve both individual and team objectives, consistently delivering high-quality results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Citibank
01.2023 - Current
- Expertise in managing multiple credit card accounts, including payments, billing inquiries, and account updates
- Strong verbal and written communication skills, ensuring clear and effective interactions with customers regarding their credit card accounts
- Ability to quickly and effectively resolve issues related to account discrepancies, unauthorized transactions, and billing errors
- Knowledgeable about compliance requirements and security protocols related to handling sensitive customer information
Customer Service Representative
Conduent Inc.
01.2022 - 01.2023
- Expertise in resolving complex and challenging issues that frontline representatives were unable to address
- Ability to remain calm and composed under pressure while managing difficult situations with irate customers
- Accurately documenting escalation cases, including actions taken and outcomes, for future reference and analysis
- Skilled in de-escalating tense situations and calming frustrated or upset customers, ensuring a positive outcome
25Q Multichannel Transmission Systems Operator
Army National Guard
07.2014 - 07.2021
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Accurately read, understood and carried out written instructions.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
Supply Technician
U.S ARMY
01.2019 - 01.2021
- Expertise in maintaining accurate records of all unit equipment, supplies, and materials, ensuring proper inventory levels
- Managing the requisition, receipt, storage, and distribution of military supplies, including clothing, equipment, and other essentials
- Ensuring the secure storage of sensitive or high-value items and compliance with all military regulations regarding supply and equipment handling
- Coordinating and planning the logistical needs of the unit, including forecasting supply requirements for missions and operations
Education
High School Diploma -
Navarro Academy
San Antonio, TX06.2014
Skills
- Account Management
- Problem Solving
- Conflict Resolution
- Financial Literacy
- Technical Proficiency
- Interpersonal Skills
- Adaptability
- Documentation and Reporting
- Time Management
- High-Stress Tolerance
- QuickBooks and Advanced Excel
- Operator-Maintainer
Certification
- Bookkeeping Certification
- QuickBooks and Advanced Excel
Timeline
Customer Service Representative
Citibank
01.2023 - Current
Customer Service Representative
Conduent Inc.
01.2022 - 01.2023
Supply Technician
U.S ARMY
01.2019 - 01.2021
25Q Multichannel Transmission Systems Operator
Army National Guard
07.2014 - 07.2021
- Bookkeeping Certification
- QuickBooks and Advanced Excel
High School Diploma -
Navarro Academy
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