Elisabeth Brosnan
Orlando,Florida
Summary
Elisabeth is a Senior Product Manager at Disney within the Data Product and Platforms department. Previously, she was a Product Owner at Travel & Leisure for Club Wyndham’s Digital eCommerce site. Before that, she was a Scrum Master and a Six Sigma Green Belt and has 13 years of experience in product management, data analytics, and process improvement. She worked in various Agile roles at Disney, Travel & Leisure, and North Highland and various Six Sigma roles at GEICO Insurance Company. She works well independently as well as within a team and is comfortable presenting results to C-Level stakeholders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Walt Disney World
02.2022 - Current
- Manage the entire product life-cycle from conception, estimation and funding, requirements gathering, to implementation
- Prioritize multiple scrum teams’ product backlogs based on priorities and timelines of various stakeholders
- Lead collaborations and discovery meetings to develop requirements for the creation of new products with cross-functional
teams and stakeholders - Serve as a liaison between stakeholders and delivery team, providing frequent updates and acting as representative for the
business in technical discussions - Utilize data and customer evaluations to make informed decisions and drive improvement of existing Genie+ data platform
products - Work closely with other departments to execute the product strategy and roadmap
Digital Product Owner
Travel & Leisure
01.2020 - 02.2022
- Identified and drove short-term and long-term initiatives that improved the performance of the product
- Partnered with the UX and Analytics teams to incorporate customer data into product iterations and promote optimization through the site
- Represented the customer while partnering with the business and technology to develop initiatives to improve digital products and services
- Defined and prioritized a product backlog based on the product vision and customer values
- Participated in all agile ceremonies, including daily stand ups, grooming sessions, retrospectives, and demos
Senior Business Analyst, Digital Product Analyst
Travel & Leisure (North Highland Consultant)
10.2018 - 12.2019
- Worked with digital business stakeholders to define product requirements
- Measured and tracked key product performance indicators, such as site traffic and percentage of booking to completion
- Worked with IT developers, Design, and QA testers to ensure successful release of product features every sprint
Senior Business Analyst, Scrum Master
Universal Studios (North Highland Consultant)
02.2018 - 09.2018
- Facilitated backlog refinement, sprint review and planning, daily stand ups, retrospectives, and project demonstrations
- Worked closely with project owners on backlog management and delivery of features
- Assisted development team from project initiation to product delivery
- Shielded development team from external distractions or impediments to maintain focus
- Educated and supported scrum methodology within the teams
Claims Business Analyst III
GEICO
11.2010 - 01.2018
- Improved efficiency of customer claim experience by analyzing processes and developing recommendations
- Worked with Digital Experience Team to provide feedback and refine prototypes
- Developed and distributed new reports on claims statistics and results for Senior Management
Social Media Analyst
GEICO
- Maintained and monitored Twitter and, accounts while providing feedback and training for new social media team
- Collaborated with Marketing, PR, and HR to select new social media platform vendor
- Analyzed customer social media data on marketing and internet business sales initiatives and provided recommendations based on analysis
Business Strategy Analyst
GEICO
- Analyzed trends and behaviors of GEICO policyholders and developed recommendations for GEICO’s officers
- Mapped customers’ journeys through GEICO’s sales and services processes to research system or service issues and provide recommendations
Senior Business Analyst
GEICO
- Developed cost benefit analyses of various customer information vendor products
- Implemented a more efficient and cascading process for obtaining customer information
- Managed the implementation of various regional customer information products
Education
Bachelor of Science - Mathematics
Villanova University
Villanova, PA05.2010
Bachelor of Arts - Psychology
Villanova University
Villanova, PA05.2010
Skills
- Product Management (8 years)
- Requirements Gathering (13 years)
- Data Analysis (13 years)
- Agile Delivery (5 years)
- Process Improvement (9 years)
- Scrum Master (3 year)
- Six Sigma (7 years)
- Customer Advocacy (13 years)
Certification
Scrum Alliance Certified Product Owner & Certified Scrum Master
Digital Product Management: Modern Fundamentals
Competencies
MS Office Suite, JIRA, Scrum, Kanban, HTML, Tableau, JIRA, Six Sigma
Timeline
Senior Product Manager
Walt Disney World
02.2022 - Current
Digital Product Owner
Travel & Leisure
01.2020 - 02.2022
Senior Business Analyst, Digital Product Analyst
Travel & Leisure (North Highland Consultant)
10.2018 - 12.2019
Senior Business Analyst, Scrum Master
Universal Studios (North Highland Consultant)
02.2018 - 09.2018
Claims Business Analyst III
GEICO
11.2010 - 01.2018
Social Media Analyst
GEICO
Business Strategy Analyst
GEICO
Senior Business Analyst
GEICO
Bachelor of Science - Mathematics
Villanova University
Bachelor of Arts - Psychology
Villanova University
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