Elisabeth Harvey
Bowling Green,KY
Summary
Detail-oriented Certified Pharmacy Technician skilled in customer service and workflow optimization. Proven ability to enhance patient care through accurate medication dispensing and effective communication with healthcare professionals.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
Clinic Pharmacy
Bowling Green, KY
07.2023 - 04.2026
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and protocols.
- Assisted pharmacists in medication therapy management and patient consultation processes.
- Managed inventory levels, including ordering and restocking medications as needed.
- Processed prescriptions efficiently, verifying accuracy and completeness of information.
- Implemented quality assurance practices to enhance service delivery and patient safety.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with healthcare professionals to optimize patient care outcomes through effective communication.
- Mentored new technicians on pharmacy operations and best practices for workflow efficiency.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
Certified Pharmacy Technician
Walgreens
Bowling Green, KY
09.2022 - 06.2023
- Educated patients on medication usage, side effects, and adherence strategies.
- Collaborated with healthcare professionals to optimize patient care outcomes through effective communication.
- Mentored new technicians on pharmacy operations and best practices for workflow efficiency.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Certified Pharmacy Technician
TriStar Greenview Regional Hospital
Bowling Green, KY
08.2020 - 08.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed inventory levels, including ordering and restocking medications as needed.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Counted, measured, and compounded medications following standard procedures.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Managed opening and closing duties for pharmacy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
No Degree -
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Logan County High School
Russellville, KY05-2001
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Workflow optimization
- Team collaboration
- Inventory management
- Time management
- Multitasking and organization
- Empathy and patience
- Answering customer questions
- Supply restocking
Timeline
Certified Pharmacy Technician
Clinic Pharmacy
07.2023 - 04.2026
Certified Pharmacy Technician
Walgreens
09.2022 - 06.2023
Certified Pharmacy Technician
TriStar Greenview Regional Hospital
08.2020 - 08.2022
No Degree -
Western Kentucky University
High School Diploma -
Logan County High School