Elisabeth McCowen
Taylor,MI
Summary
Dynamic professional with a proven track record at ABM Industries, excelling in customer service and team building. Enhanced operational efficiency through workflow improvements and effective training programs. Recognized for adaptability and leadership, while ensuring high standards of service and compliance. Committed to fostering team development and client satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Manager
ABM Industries
05.2022 - 03.2026
- Supervised daily operations ensuring optimal service delivery and client satisfaction.
- Implemented workflow improvements enhancing efficiency and reducing turnaround times.
- Trained and mentored team members, fostering professional development and skill enhancement.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Developed training materials to standardize procedures and enhance onboarding experience.
- Conducted regular audits ensuring compliance with safety standards and company policies.
- Managed inventory control processes, optimizing stock levels while minimizing waste.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Engaged with customers to gather feedback, using insights to improve service.
Supervisor
GRBS
09.2019 - 04.2022
- Supervised daily operations to ensure adherence to quality standards and safety protocols.
- Trained and mentored staff, fostering skill development and team cohesion.
- Collaborated with management to develop training programs that addressed employee skill gaps.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
School Custodian
GRBS
09.2019 - 04.2022
- Maintained cleanliness and sanitation standards across school facilities.
- Operated cleaning equipment, ensuring effective removal of dirt and debris.
- Collaborated with staff to address urgent maintenance and cleanliness issues.
- Trained new custodial staff on safety protocols and operational procedures.
Home Health Aide
Visiting Angels Senior Care
03.2014 - 03.2019
- Provided personal care assistance, ensuring comfort and dignity for clients in their homes.
- Assisted with daily living activities, including bathing, grooming, and meal preparation.
- Monitored client health conditions, documenting changes and reporting to healthcare professionals.
- Fostered strong relationships with clients and families, enhancing overall satisfaction with services provided.
- Implemented safety measures to reduce risks and ensure client well-being in home environments.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
Education
Associate of Science - Medical
Washtenaw Community College
04-2008
Skills
- Customer service
- Team building
- Adaptability and flexibility
- Staff management
- Recruitment and hiring
- Customer relationship management (CRM)
- Policy administration
- Customer service and satisfaction
- Team motivation techniques
- Workload management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 - 40 staff members.
- Documented and resolved attendance which led to better work performance.
Languages
English
Professional Working
Timeline
Assistant Manager
ABM Industries
05.2022 - 03.2026
Supervisor
GRBS
09.2019 - 04.2022
School Custodian
GRBS
09.2019 - 04.2022
Home Health Aide
Visiting Angels Senior Care
03.2014 - 03.2019
Associate of Science - Medical
Washtenaw Community College