Elisabeth Moschella
Albuquerque,NM
Summary
Dynamic HR professional with a proven track record at Integra Technologies, adept at enhancing employee satisfaction and streamlining onboarding processes. Skilled in compliance and benefits administration, I excel in fostering a positive work environment while implementing effective training programs. My attention to detail and strong problem-solving abilities drive organizational success.
Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
IRD Fuel Cells
10.2022 - 10.2025
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Supported auditors by efficiently compiling requested documentation.
- Safeguarded client confidentiality by adhering to strict privacy policies during document handling, communications, and data storage procedures.
- Reduced errors in legal documentation by proofreading and editing drafts with keen attention to detail.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Served as a reliable resource within the team, always willing to assist colleagues and ensuring seamless work transitions during periods of absence or high workload.
Human Resources Officer
Integra Technologies
06.2016 - 04.2022
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Coordinated employee placements and administrative details.
- Developed comprehensive training programs to enhance employee skillsets and productivity levels.
- Actively participated in cross-functional projects, using payroll insights to inform decisions related to compensation structures, benefits administration, or workforce planning.
- Developed detailed training materials for staff members responsible for executing various aspects of the payroll process.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Motivated employees through special events and incentive programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Improved data integrity in benefits administration by implementing robust audit and review processes.
- Conducted exit interviews to gather insights on benefits satisfaction, using feedback for continuous improvement.
- Maintained compliance with federal and state regulations by conducting regular audits of benefit programs.
Administrator
Sonomex Distribution
03.2015 - 06.2016
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved employee productivity with effective time management strategies for daily tasks.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Prepared and filed tax forms to meet needs of customers.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Processed employee claims involving performance issues and harassment.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Implemented open enrollment system to streamline benefits processes for employees.
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Prepared bills receivable, invoices, and bank deposits.
Education
Bachelor of Science - International Business Management
National American University
Albuquerque, NM08-2009
Bachelor of Science - Accounting
National American University
Albuquerque, NM08-2009
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking
- HR policies and procedures
- Training and mentoring
- Compliance
- Benefits and compensation management
- Onboarding and orientation
- Employment law
- Human resources operations
- Records management
- Online position posting
- Payroll administration
- Recruitment and selection
- Recruitment and hiring
- HR analytics
- Employee handbook development
- Regulatory compliance
- Benefits administration
- Legal compliance
- Risk management
- Payroll coordination
- New employee orientation
- Diversity and inclusion
- Training development
- Labor relations
- Employee retention
- Talent acquisition
- Leadership development
- Company organization
- Maintaining confidentiality
- Attention to detail
- Document filing
- Verbal and written communication
- Documentation and recordkeeping
- Database entry
- Organizational development
- Employee relations
- Exit interviews
- Employee onboarding
- Recruitment life cycle
- HRIS management
- Exit interviews and processes
- Unemployment claims
- Employment record verification
- Employee engagement
- Post-hire check-ins
- HR guidance
- Grievance handling and redressal
- Dispute mediation
- Recruitment strategies
- Background checks
- Job analysis
Microsoft Office Suite
Billing and invoicing
Project management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Clerk
IRD Fuel Cells
10.2022 - 10.2025
Human Resources Officer
Integra Technologies
06.2016 - 04.2022
Administrator
Sonomex Distribution
03.2015 - 06.2016
Bachelor of Science - International Business Management
National American University
Bachelor of Science - Accounting
National American University