Elisabeth Renew
Odenville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
CSR, Sales
Autoglassnow
Birmingham
10.2024 - 02.2025
- Assisted customers in selecting appropriate auto glass products and services.
- Processed customer orders and managed scheduling for installation appointments.
- Handled customer inquiries and resolved issues regarding service and product availability.
- Collaborated with technicians to ensure timely service delivery for customers.
- Maintained accurate records of customer interactions and transactions in the system.
- Educated customers on care instructions and warranty information for their purchases.
- Engaged with customers to provide a positive experience during each interaction.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities. I opened 3 new large accounts in my period of employment
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Responded promptly to all incoming sales inquiries from potential customers.
- Conducted price negotiations with customers while staying within company guidelines.
- Maintained records of customer interactions, transactions, comments and complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Operated register, handled cash and processed credit card transactions.
Shift Leader
Love's Travel Stops & Country Stores Inc.
Odenville
04.2021 - 11.2024
- Supervised team members during peak operational hours to ensure efficiency.
- Trained new employees on safety protocols, shift operations and customer service standards.
- Managed inventory levels using POS handhelds and restocked shelves as needed throughout shifts.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Conducted routine inspections of facility cleanliness and equipment functionality.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of deli areas, restrooms, laundry rooms, and floors in order to maintain a safe and sanitary environment for customers and staff alike
- Performed basic maintenance tasks such as changing toilet seats or replacing broken equipment parts as needed.
- Handled emergency situations with composure and in accordance with company guidelines. (Saved many customers lives)
- Trained new cashiers on register operations and company policies.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Verified customer age requirement for alcohol or tobacco purchases.
- Coordinated with other departments when additional support was needed during peak hours.
- Counted and balanced the shifts cashier drawers.
- Handled transactions regarding occasionally multiple fleet checks up to 999.99$
Cashier
Walmart
Chelsea
09.2019 - 11.2020
- Assisted customers with product inquiries and provided exceptional service.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained clean, organized checkout area for improved customer experience.
- Managed cash register, ensuring proper handling of cash and credit transactions.
Shift Leader
McDonald's
Chelsea
06.2019 - 04.2020
- Managed inventory levels and restocked supplies as needed.
- Trained new employees on company policies and procedures.
- Monitored cash register operations and handled financial transactions accurately.
- Assisted in training new employees on shift operations.
- Checked orders for quality and completeness.
Education
Vincent Middle High School
Vincent, ALSkills
- Customer service
- Problem solving
- Sales negotiation
- Inventory management
- POS operation
- Employee training
- Conflict resolution
- Call center experience
Timeline
CSR, Sales
Autoglassnow
10.2024 - 02.2025
Shift Leader
Love's Travel Stops & Country Stores Inc.
04.2021 - 11.2024
Cashier
Walmart
09.2019 - 11.2020
Shift Leader
McDonald's
06.2019 - 04.2020
Vincent Middle High School