Elisabeth Reynoso
Lynwood,IL
Summary
Dynamic manager with proven success in excelling in team leadership and customer service. Skilled in optimizing operations and enhancing employee engagement, I implemented strategic plans that improved workflow efficiency. Bilingual in Spanish, I fostered a collaborative culture while mentoring staff for career advancement and achieving departmental goals.
Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Manager
Dunkin' Donuts
Edinburg, TX
11.2022 - 02.2024
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Developed schedules to maximize staffing efficiency during peak hours and events.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Office Manager
Ram K. Gopi MD
Homewood, IL
06.2016 - 03.2019
- Managed daily office operations, ensuring efficiency and organization.
- Coordinated scheduling for patient appointments and staff meetings.
- Implemented office procedures to enhance workflow and reduce delays.
- Maintained accurate patient records using electronic health record systems.
- Trained new administrative staff on office policies and software tools.
- Oversaw inventory management, ensuring adequate supplies for office needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Pharmacy Technician
Jewels Osco
Homewood, IL
06.2016 - 02.2017
- Prepared and dispensed medications accurately under pharmacist supervision.
- Assisted in inventory management, ensuring compliance with safety standards and regulations.
- Processed prescription orders efficiently, maintaining patient confidentiality at all times.
- Conducted customer consultations to provide medication-related information and support.
- Collaborated with healthcare providers to clarify prescriptions and resolve discrepancies.
- Maintained cleanliness and organization of pharmacy workspaces for optimal workflow efficiency.
- Monitored stock levels, placing timely orders to prevent medication shortages or overstocking.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
No Degree - Pharmacy
Prairie State College
Chicago Heights, ILSkills
- Bilingual (Spanish)
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Manager
Dunkin' Donuts
11.2022 - 02.2024
Office Manager
Ram K. Gopi MD
06.2016 - 03.2019
Pharmacy Technician
Jewels Osco
06.2016 - 02.2017
No Degree - Pharmacy
Prairie State College