Elisabeth Ring
Hilliard,OH
Summary
Dedicated professional with strong communication and problem-solving skills. Proven ability to enhance customer satisfaction and build lasting relationships through effective service delivery.
Overview
9
9
years of professional experience
Work History
Independent Contractor
DoorDash
Columbus, OH
12.2018 - Current
- Optimized delivery routes to enhance efficiency and reduce wait times.
- Coordinated with local restaurants to ensure timely order fulfillment.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Monitored real-time data to adjust delivery strategies and improve performance.
Customer Contact Associate
Zoombezi Bay
Powell, OH
04.2025 - 01.2026
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Mentored junior associates on best practices in customer engagement and conflict resolution.
- Retained customers by diffusing escalated situations through active listening skills and problem-solving techniques.
- Collaborated closely with other departments for seamless issue resolution, fostering cross-functional teamwork.
Patient Advocate
Your Choice Healthcare
Columbus, OH
08.2021 - 07.2022
- Advocated for patient rights and needs, ensuring access to quality healthcare services.
- Collaborated with healthcare teams to develop individualized care plans for patients.
- Educated patients on available resources and healthcare options to enhance understanding.
- Resolved patient inquiries and concerns efficiently, promoting satisfaction and trust.
Nursing Assistant
Paramount Senior Living
Westerville, OH
03.2021 - 08.2021
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Trained new nursing assistants on best practices in patient care and safety protocols.
- Maintained cleanliness and organization of patient areas, adhering to health standards.
- Advocated for patient needs, fostering a supportive environment for residents and families.
Customer Service Representative
Safelite Solutions
Columbus, OH
10.2016 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Secondary Biological Sciences
Western Governors University
Salt Lake City, UT02-2026
Associate of Applied Science - Culinary Arts
The Bradford School
Columbus, OH11-2011
Skills
- Office administration
- Document preparation
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- File organization
- Microsoft Excel
- Inbound phone call handling
- Documentation and recordkeeping
Timeline
Customer Contact Associate
Zoombezi Bay
04.2025 - 01.2026
Patient Advocate
Your Choice Healthcare
08.2021 - 07.2022
Nursing Assistant
Paramount Senior Living
03.2021 - 08.2021
Independent Contractor
DoorDash
12.2018 - Current
Customer Service Representative
Safelite Solutions
10.2016 - 07.2018
Secondary Biological Sciences
Western Governors University
Associate of Applied Science - Culinary Arts
The Bradford School