Elisabeth Rose
Ocean Springs,MS
Summary
Dynamic Patient Care Representative with a proven track record at Advanced Orthopedics New England, excelling in patient-focused care and effective communication. Recognized for streamlining appointment scheduling, enhancing patient satisfaction, and fostering teamwork. Skilled in billing processes and adept at multitasking in fast-paced environments, ensuring high-quality service delivery.
Friendly and approachable, with natural ability to connect with people. Familiar with medical terminology and patient care protocols, bringing strong communication and organizational skills. Dedicated to improving patient satisfaction and ensuring positive healthcare experience.
Experienced with patient care support and effective communication. Utilizes organizational skills and attention to detail to ensure smooth healthcare operations. Knowledge of healthcare procedures and patient relationship management.
Overview
3
3
years of professional experience
Work History
Patient Care Representative
Advanced Orthopedics New England
01.2025 - 09.2025
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
Patient Care Representative
Farmington Valley Dermatology & Surgery
07.2024 - 11.2024
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
Hair Salon Assistant
Batik Salon
12.2022 - 07.2024
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
Team Lead
Six Flags New England
06.2022 - 11.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Child Development
Suffield High Scholl
Suffield, CT06-2022
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient education
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Patient Care Representative
Advanced Orthopedics New England
01.2025 - 09.2025
Patient Care Representative
Farmington Valley Dermatology & Surgery
07.2024 - 11.2024
Hair Salon Assistant
Batik Salon
12.2022 - 07.2024
Team Lead
Six Flags New England
06.2022 - 11.2022
Child Development
Suffield High Scholl
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