Elisabeth Sikora
Auburn,NY
Summary
Skilled Assistant property management professional with experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' needs with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Preferred Apartment Communities (PAC)
Orlando, FL
06.2022 - 08.2024
- Closing financial activity for the preceding month
- Auditing regional portfolio in accordance with closing monthly financials
- Staying current on relevant market and competitor information
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Assisted property manager in leasing and marketing activities.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Ensured compliance with all applicable laws related to fair housing practices.
- Initiated eviction proceedings when necessary according to state law guidelines.
Assistant Community Manager
American Landmark
Murfreesboro, TN
08.2021 - 06.2022
- Coordinated events for residents of the community.
- Monitored social media accounts for content related to the organization's initiatives.
- Maintained accurate financial records related to organizational expenditures.
- Compiled reports on program outcomes and progress towards meeting objectives.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Customer Service Associate
The Farmer's Dog
Remote, NY
09.2019 - 04.2021
- Processing electronic payments via Stripe Billing
- Maintaining client ledgers and subscriptions
- Staying current on relevant market and competitors
- Troubleshooting escalated client concerns
Key Holder Supervisor
Camille La Vie
Orlando, FL
10.2018 - 09.2019
- Assessing customer needs and closing sales by end of appointment
- Processing sales transactions
- Performing opening and closing procedures
- Capturing clientele and following up with repeat prospects
- Creating daily sales goals for entire team based on current traffic and sales from previous year
Key Manager
Chico's FAS
Orlando, FL
01.2016 - 12.2016
- Closing out financials daily
- Maintaining client ledgers and following up with payments
- Capturing clientele and following up with repeat prospects
- Maintaining knowledge of current promotions and styles
- Meeting company sales goals while striving for maximum profitability
- Merchandising
Cast Member
Walt Disney World Company
Orlando, FL
08.2015 - 01.2016
- Building guest relationships and providing exceptional customer experience
- Maintaining knowledge of current events and promotions
- Performing cash and electronic transactions
- Auditing Inventory
Education
High School Diploma -
Port Byron Senior High School
Port Byron, NY06-2013
Skills
- Records Management
- Policy Enforcement
- Housing regulations
- Payment Collection
- Telephone and email etiquette
- Business processes and procedures
- Relationship building and rapport
- Vacant unit monitoring
- Security deposit refunds
- Rent collection
- Database Management
- Issue Escalation
- Property Inspections
- Proficient in Microsoft applications, Google Suite, RealPage, Onesite, Entrata, and Yardi
Timeline
Assistant Property Manager
Preferred Apartment Communities (PAC)
06.2022 - 08.2024
Assistant Community Manager
American Landmark
08.2021 - 06.2022
Customer Service Associate
The Farmer's Dog
09.2019 - 04.2021
Key Holder Supervisor
Camille La Vie
10.2018 - 09.2019
Key Manager
Chico's FAS
01.2016 - 12.2016
Cast Member
Walt Disney World Company
08.2015 - 01.2016
High School Diploma -
Port Byron Senior High School