Elisabeth Stoneman
Johnson City,TN
Summary
I leveraged active listening and critical thinking at Advance Financial 247 to provide professional yet friendly customer service while following compliance for customers security. Recognized for exceeding performance metrics, my expertise in data entry and relationship building drove positive outcomes. Committed to continuous improvement, I led team development initiatives, and contribute to team building meetings on a regular biweekly basis. I am able to multitask and anticipate the needs of the transaction to provide efficiency and accuracy. Cash handling skills as well as retail experience. Key holder responsibilities such as opening and closing the store location.
Used systems such as FiNext, Chexar, Western Union, BillPay.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Advance Financial 247
Johnson City, TN
12.2022 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma - General Studies
David Crockett High School
Jonesborough, TN05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Data collection
- Recordkeeping strengths
- Account updating
- Reading comprehension
- Spreadsheets
- Office equipment proficiency
- Retail store support
- Service standard compliance
- Information security
- Key holder experience
Volunteer
Frequently volunteer at Ronald McDonald House, Beautification of Jc, and the coalition for kids.
Timeline
Customer Service Representative
Advance Financial 247
12.2022 - Current
High School Diploma - General Studies
David Crockett High School