Elisabeth Thigpen
Birmingham,Alabama
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sr Analyst, Care
T-Mobile
Birmingham, AL
04.2022 - 11.2023
- Leveraged SQL queries to extract, transform and load data into databases.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Conducted data analysis, created reports and dashboards using Excel & Power BI.
Sr Trainer
T-Mobile
Birmingham, AL
07.2021 - 04.2022
- Delivered comprehensive training programs to new employees by evaluating their performance and providing constructive feedback for improvement.
- Supported other departments within the organization by providing specialized training services upon request.
- Adapted existing courses for different audiences based on individual learning styles or preferences.
Associate Trainer
T-Mobile
Birmingham, AL
10.2017 - 07.2021
- Provided personalized guidance to learners through one-on-one coaching sessions.
- Developed and implemented training materials, including instructor guides, participant manuals, job aids, PowerPoint slides, assessments and evaluations.
- Motivated trainee performance by sparking and maintaining interest in classes.
Customer Service Representative
T-Mobile
Birmingham, AL
03.2014 - 10.2017
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Identified opportunities to upsell additional products or services when appropriate.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Home Mortgage Consultant
Wells Fargo
Birmingham, AL
08.2011 - 10.2013
- Prepared and submitted paperwork to lenders for approval of loans.
- Analyzed customer financial documents and credit reports to determine eligibility for home loan products.
- Developed relationships with insurance agents, loan officers, & underwriters to enhance business opportunities.
Education
Bachelor of Science - Computer Science
Alabama State University
Montgomery, AL05-2011
Skills
- Analytics software
- Data Analysis
- Creative Problem-Solving
- Proficient in MS Office
Accomplishments
- Top Performing CSR ( Top 2%) - 2016, 2018
- Top Trainer - 2020, 2021
- Winner's Circle (Analyst)- 2022
References
References available upon request.
Timeline
Sr Analyst, Care
T-Mobile
04.2022 - 11.2023
Sr Trainer
T-Mobile
07.2021 - 04.2022
Associate Trainer
T-Mobile
10.2017 - 07.2021
Customer Service Representative
T-Mobile
03.2014 - 10.2017
Home Mortgage Consultant
Wells Fargo
08.2011 - 10.2013
Bachelor of Science - Computer Science
Alabama State University