Elisabeth Trapani
Summary
Experienced Customer Service Agent and caregiver brings 6+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
8
8
years of professional experience
Work History
Customer Care Agent
Ibotta
08.2019 - 10.2021
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Streamlined communication channels for improved efficiency within the customer care team.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
District Manager
Hertz Car Rental
01.2015 - 10.2017
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with clients.
- Mentored and supervised manager trainees, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community resources, developing partnerships with local organizations.
Nanny
Self-employed
08.2013 - 12.2015
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Education
Bachelor of Arts - Social Work
Metropolitan State University of Denver
Denver, CO05.2014
Skills
- Computer Literacy
- Inventory Management
- Stress Management
- Problem Solving
- Teamwork
- Mentoring
- Time Management
- Sales
- Maintaining Client Relationships
Timeline
Customer Care Agent
Ibotta
08.2019 - 10.2021
District Manager
Hertz Car Rental
01.2015 - 10.2017
Nanny
Self-employed
08.2013 - 12.2015
Bachelor of Arts - Social Work
Metropolitan State University of Denver
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