Elisandro Rivera

• Developed work schedules for team members to maximize shift coverage.
• Trained new team members on site policies and procedures.
• Implemented best practices and safe operating procedures.
• Worked with personnel and managers to meet strict timelines.

Responded to and resolved customer questions and concerns.

Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Deliver great customer experience while maintaining expected KPIs for optimal performance of MFC
• Kept employees operating productively and working on task to meet business and customer needs.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Maintained safe working environment by observing safety procedures, policies and regulations.

• Followed all shipping and receiving procedures for goods and materials as directed by [Job Title].
• Directed all dispatching, routing and tracking of delivery drivers, to ensure costumer satisfaction
• Maintained excellent attendance record, consistently arriving to work on time.
• Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Loaded, unloaded and moved material to and from storage and production areas.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Performed inventory control, such as counting and stocking merchandise.
• Followed all shipping and receiving procedures for goods and materials as directed by Job Title.
• Collaborated with peers and other business areas to leverage best practices.

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Collected payments for completed deliveries and services daily.
• Fostered positive working relationships with customers by responding to questions and concerns.
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
• Completed on-time deliveries by choosing best and most efficient routes.

• Security Dual Rate Supervisor, handling the safety and security of all costumers, internal and external.
• Squad Leader and Training Officer, providing support and training to new and established Officers
• Responded to emergency and medical situations, as determined by dispatching departments.
• Assisted Tribal Police and Emergency Medical Personal as needed.
• Provided translation services as needed by various departments.
• Reported need to know information the the Risk Management Department, per company guidelines.
• Monitored the safety of all customers and employees via video surveillance system.
• Dispatched and responded to Panic Buttons and Hold up alarms, per company guidelines.
• Collected, arranged and input information into database system.
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Tracked and recorded multiple departments to maintain accurate, current and compliant records.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.