Jonathan Kitchens
Houston,TX
Summary
Operations manager with a strong history at Bam Pizza Enterprises, generating over one million dollars in annual sales. Skilled in expense management and staff supervision, promoting a high-performance culture that boosts customer retention and operational efficiency. Acknowledged for outstanding coaching and mentoring abilities that enhance team success and loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Site Leader
Quick Quack Car Wash
Houston, Texas
02.2026 - Current
- Enhanced service quality by effectively managing customer interactions.
- Coordinated equipment maintenance, reducing operational downtime.
- Monitored equipment performance, executing repairs and notifying relevant personnel.
- Supported daily operations, ensuring smooth car wash procedures.
- Enforced company policies while promoting a positive work environment.
DOT Swing Courier
Federal Express
Houston, TX
11.2024 - 02.2026
- Ensured compliance with federal regulations for hazardous materials transportation.
- Maintained accurate delivery and pick-up records using computerized tracking systems.
- Trained new couriers on standard operational procedures to promote consistency and safety in deliveries.
- Collaborated with team members to improve delivery efficiency.
Operations Manager
BAM Pizaa Ent. (Dominos Franchise)
Eureka, USA
01.2023 - 08.2024
- Achieved over one million dollars in annual sales with 85% increase in profitability.
- Maintained above-average customer satisfaction ratings while increasing sales by 5% over thirteen periods.
- Directed customer satisfaction program, improving proficiency ratings and enhancing customer loyalty.
- Unified employees under single operational system, streamlining processes and reducing operational redundancies.
- Established new product quality standards, ensuring consistency and elevating overall product excellence.
- Received multiple employee of the month awards for exceptional contributions to team goals.
- Attained fastest average delivery times while adhering to safety standards.
Assistant General Manager
Domino's
03.2021 - 01.2023
- Supervised staff to maintain optimal staffing levels and performance.
- Implemented inventory control measures, minimizing waste and increasing operational efficiency.
- Managed scheduling and labor to align with operational needs and profit goals.
- Cultivated vendor and supplier relationships, enhancing product offerings and supporting customer satisfaction.
- Monitored store performance to identify and address operational improvement opportunities.
- Utilized customer feedback to enhance service quality and foster brand loyalty.
- Directed expense control initiatives, maintaining budget compliance and profitability.
- Provided coaching and mentoring support to develop employees at all levels.
Shift Lead
Pizza Hut
01.2019 - 12.2020
- Cultivated a high-performing team that contributed to a 95% sales increase, exceeding one million dollars annually.
- Directed customer satisfaction program, improving customer satisfaction scores.
- Oversaw daily store maintenance and organization, enhancing operational efficiency.
- Established new standards for product quality, ensuring consistency and excellence.
- Ensured compliance with health codes and sanitation guidelines during food preparation.
- Developed customer service skills, fostering positive customer interactions.
Sales Associate
Shoe Department Encore
01.2017 - 01.2019
- Consistently exceeded sales quotas, earning multiple top salesman awards.
- Engaged potential clients to match products with specific needs, driving sales opportunities.
- Cultivated client relationships to increase repeat business and customer loyalty.
- Delivered exceptional customer service to promote satisfaction and loyalty.
Education
General Education -
Stafford Senior High
Fredericksburg, VA01-2017
Skills
- Schedule Management
- Staff Supervision
- Expense Control
- Operational efficiency
- Inventory Control
- Customer Retention
- Performance oversight
- Hiring and staffing
- Employee training
- Coaching and Mentoring
- Risk management
- Growth management
- Standards enforcement
- Waste supervision
- Customer feedback analysis
- Customer service expertise
- General Management
- Equipment maintenance
- Profit goal achievement
- Equipment maintenance
References
References available upon request
Timeline
Assistant Site Leader
Quick Quack Car Wash
02.2026 - Current
DOT Swing Courier
Federal Express
11.2024 - 02.2026
Operations Manager
BAM Pizaa Ent. (Dominos Franchise)
01.2023 - 08.2024
Assistant General Manager
Domino's
03.2021 - 01.2023
Shift Lead
Pizza Hut
01.2019 - 12.2020
Sales Associate
Shoe Department Encore
01.2017 - 01.2019
General Education -
Stafford Senior High