Job Search Status
Open to workDesired start date: Flexible
Open To Work
Elisa (Niki) DiGuardo
Brooksville,FL
Work Preference
Summary
Dynamic bartender with a proven track record at Lazy Lizard, excelling in creative mixology and outstanding customer service. Recognized for developing engaging cocktail menus that boosted repeat business and for training new staff to uphold high service standards. A reliable team player adept at multitasking in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Bartender
Lazy Lizard
Hernando Beach, FL
10.2022 - 05.2026
- Prepared and served a variety of beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Managed cash register transactions accurately to streamline service processes.
- Collaborated with team members to enhance overall guest experience during peak hours.
- Trained new staff on drink recipes and service protocols to uphold quality standards.
- Developed creative cocktail menus that increased customer engagement and repeat business.
Bartender/server
Tropical Grille
Hernando Beach, FL
11.2012 - 09.2022
- Prepared and served a variety of cocktails and beverages efficiently.
- Maintained cleanliness and organization of the bar area during high-volume service.
- Assisted in inventory management by tracking stock levels and replenishing supplies as needed.
- Delivered exceptional customer service, addressing patron inquiries and preferences promptly.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server/Food Runner
Cracker Barrel
Springhill,FL
10.2008 - 12.2012
- Prepared and served a variety of beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of bar area for optimal efficiency.
- Managed cash register transactions accurately to streamline service processes.
- Collaborated with team members to enhance overall guest experience during peak hours.
- Trained new staff on drink recipes and service protocols to uphold quality standards.
- Developed creative cocktail menus that increased customer engagement and repeat business.
Customer Service Advisor
Chevrolet and Cadillac Dealership
Staunton, VA
2006 - 2008
- Assisted customers in resolving inquiries and issues efficiently.
- Provided product knowledge to enhance customer experience and satisfaction.
- Handled transactions accurately using dealership management software.
- Collaborated with sales team to ensure seamless customer interactions.
- Implemented solutions for common customer concerns, improving overall service quality.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Robert E Lee High School
Staunton, VASkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Clear and effective communication
Outgoing personality
Customer service expertise
Handling difficult customers
Cash register operation
Memory retention
Hospitality service expertise
Alcohol awareness
Food service
Team training and development
New hire training
Beverage preparation
Food running
Creative mixology
Garnishing drinks
Preparing garnishes
Bar restocking
Liquor restocking
Courteous
Craft cocktail preparation
Anticipating guest needs
Maintaining a clean bar
Outstanding customer service
Teamwork and professionalism
Calm and composed
Timeline
Bartender
Lazy Lizard
10.2022 - 05.2026
Bartender/server
Tropical Grille
11.2012 - 09.2022
Server/Food Runner
Cracker Barrel
10.2008 - 12.2012
Customer Service Advisor
Chevrolet and Cadillac Dealership
2006 - 2008
High School Diploma -
Robert E Lee High School