- Managed and led a team of 20 stylists, receptionists, and other salon staff, resulting in 25% increase in team productivity.
- Developed and implemented highly effective salon marketing strategies which saw a 30% increase in profits.
- Overseen day-to-day salon operations ensuring optimal client experience and achieving 98% client satisfaction rate.
- Reviewed and assessed staff performance regularly, conducting quarterly training sessions to improve skills and achieve 20% increase in service quality.
- Maintained inventory and optimized supply chain, resulting in 15% cost savings per month.
Store Owner: Hallie Allison (978) 412-6060
Okay To contact: Yes
Back of House Supervisor
Babies R Us
Peabody, United States
06.2007 - 06.2018
-Supervise Back of House employees, Empty and distribute items from truck deliveries, inventory specialist, Helping customers on sales floor, Act as manger on duty when applicable, Replenishment, Train all team members on Back of House standards
-Employee of the month multiple times, Awarded Best Back Of House practices on Bay Audit Accuracy
Manager: Annette Marino (603)997-2188
Okay to contact this Manager: Yes
Education
High School or equivalent -
Lynn Vocational Technical Institute
Lynn, MA, United States
06-2008
Skills
Salon operations
Client management
Sales forecasting
Marketing strategies
Staff training
Team leadership
Customer relationship management
Work Schedule
Full-Time
Languages
Spanish, Intermediate
References
Kristen Butman, The Paper Store, Sales Associate, 978-317-9494, kmb34me@hotmail.com, True
Elizabeth Leblanc, Peoples United Bank, CSA, 978-421-7519, Libby_jean710@yahoo.com, True
Lisa Ciani, Babies R Us, Supervisor, 978-968-6483, hellopeopleitsme@yahoo.com, True