Elise Chilton
Katy,TX
Summary
Detail-oriented Compliance Manager offering 25 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.
Overview
25
25
years of professional experience
Work History
Director of Compliance - Advocacy Production
Shellpoint Mortgage Servicing
2016.10 - 2024.01
- Improved compliance management by implementing streamlined processes and procedures.
- Oversaw Homeowner Advocacy teams in timely responses to regulatory inquires and consumer complaints.
- Created interdepartmental feedback loop for process improvement and to identify training opportunities.
- Lead Loss Mitigation and Property Preservation projects for complaint reduction. Reduced complaints by 50%.
- Ensured organizational adherence to industry standards by regular monitoring.
- Served as subject matter expert for internal teams regarding federal, state, and local regulatory requirements.
- Spearheaded training initiatives to improve staff understanding of relevant laws, regulations, and best practices.
Commercial Servicing Supervisor
Ocwen Loan Servicing, LLC
2012.01 - 2016.10
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Averaged 3.35% reduction in portfolio volume yearly including 22% reduction in aged portfolio in last year (1000+days) Mentor and coach staff on resolution strategies, identification of red flags and employment of alternative solutions to minimize cost and maximize return.
- Review and provided strategy on complex asset resolutions such as cell tower leases, environmentally contaminated properties.
- Create, review and revise new and existing processes
- Analyze and communicate with legal and compliance departments on interpretation of Servicing Agreements and loan documents with focus on implementation.
- Respond to investor, rating agency and other departmental inquiries.
- Preparation of presentation for meeting with rating agencies
- Project lead for default interest implementation into servicing system.
Vice President, Asset Manager
Situs Companies
2009.12 - 2011.10
- Daily management of multiple commercial primary servicing portfolios with balances of $1 million to $100 million and defaulted small balance commercial.
- Review and interpret servicing agreements and complex loan documents to ensure accuracy and adherence to reporting requirements.
- Assist in ad-hoc reporting and loan reviews for other portfolios.
- Lead team in cross-training efforts for proper coverage of all portfolios within team’s purview.
- Communicate regularly with borrowers and counsel to assess various workout solutions to resolve non-performing assets to a re-performing status and maximize recovery.
Commercial Special Servicing Manager
Litton Loan Servicing LP
2006.01 - 2009.12
Collections Supervisor
Litton Loan Servicing
2006.01 - 2009.12
Sales Support Specialist
Bank One/Chase
1998.08 - 2006.01
Assistant Branch Manager /Assistant VP
Bank One/Chase
1998.08 - 2006.01
Unit Manager/Assistant VP
Bank One/Chase
1998.08 - 2006.01
Education
No Degree - Banking And Financial Support Services
Houston Community College
Houston, TXHigh School Diploma -
Herbert Hoover High School
Glendale, CA06.1990
Skills
- Account Retention
- Financial Software
- Banking
- Problem Solving
- Quality Assurance
- Ethics Management
- Risk Assessment
- Analytical Thinking
- Legal Research
- Compliance Monitoring
- Risk Mitigation
- Process Improvement
- Regulatory Analysis
- Training and Development
- Conducting Investigations
- Information Gathering
- Cross-functional Collaboration
- SOP Writing
- Policy Enforcement
Accomplishments
Created organizational feedback tool.
Built and developed Consumer Advocacy team for acquired company.
Reduced Loss Mitigation complaints by 50% in a year.
Built Default Escalations team in collaboration with key stakeholders.
Affiliations
- Travel, quilting, reading, culinary experiences, visiting museums.
Timeline
Director of Compliance - Advocacy Production
Shellpoint Mortgage Servicing
2016.10 - 2024.01
Commercial Servicing Supervisor
Ocwen Loan Servicing, LLC
2012.01 - 2016.10
Vice President, Asset Manager
Situs Companies
2009.12 - 2011.10
Collections Supervisor
Litton Loan Servicing
2006.01 - 2009.12
Commercial Special Servicing Manager
Litton Loan Servicing LP
2006.01 - 2009.12
Assistant Branch Manager /Assistant VP
Bank One/Chase
1998.08 - 2006.01
Unit Manager/Assistant VP
Bank One/Chase
1998.08 - 2006.01
Sales Support Specialist
Bank One/Chase
1998.08 - 2006.01
No Degree - Banking And Financial Support Services
Houston Community College
High School Diploma -
Herbert Hoover High School
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